Southwest Key Programs Inc.

  • Director of Learning and Evaluation

    Location US-TX-Austin
    Posted Date 5 months ago(6/28/2018 4:10 PM)
    Job ID
    # Positions
  • Job Summary:

    The Director of Learning and Evaluation provides leadership and coordination for improving core service functions (Medical, Education, Case Management, Clinical, Training, and Youth Care Worker Services) and tracks that UM Programs (27 total) are in compliance with agency and State Licensing policies and standards, as well as with regulations outlined in contract with the Office of Refugee Resettlement.     


    The Learning and Evaluation Department enables Unaccompanied Minor (UM) programs to collect, evaluate and analyze data as a learning tool to achieve best practices and results. Key functions of the Department include:

    • Provide and foster reporting for program evaluation
    • Promote data integrity
    • Support efficient and meaningful data collection tools and storage systems
    • Communicate processes to disperse and discuss findings
    • Support data driven decision making and program excellence


    Essential Functions:

    • Further develop and implement vision of Learning and Evaluation systems for UM Programs with UM Program Vice President, UM Program Executive Management, and various stakeholders.
    • Develop, manage, and implement UM Immigrant Program data evaluations, tools, and systems to collect, analyze, and interpret continuous learning and quality improvement activities.
    • Conduct onsite, program monitoring at UM Immigrant Programs (and lead monitoring team), to identify best performance and quality improvement practices.
    • Work towards improving existing information infrastructure to better extract, collage and compile data from various cloud-based applications.
    • Foster dissemination and insights for management and all UM Departments from research and evaluation efforts.
    • Provide clear and concise presentations and reports to help drive data-driven decision making.
    • Carry out personnel management activities associated with direct staff supervision, including screening and selection, orientation training and development, performance management, and employee relations functions. Supervise Learning and Evaluation staff members to support program evaluation needs.
    • Develop and lead project plans to track progress on key milestones.
    • Other duties and projects as requested.

    Other Functions:

    • Collaborate on information infrastructure required to support PQI system. Ensure that information is collected on a timely basis, regular reports and information on progress are distributed, and make recommendations for future improvements based on the data.
    • Participate in and comply with all meetings, assignments, process improvement, and quality improvement initiatives as assigned by supervisor.
    • Must be available to travel to other cities, states, SWK sites, and community sites as needed in order to support necessary program operations and as needed for required training and implementation of new initiatives (estimated 30-40% travel).
    • Able to react to change productively and handle other essential tasks as assigned.

    Qualifications and Requirements:

    • Master’s degree with five (5) years’ experience or Bachelor’s degree with 10 years’ experience in a research or performance improvement role, data manipulation and cleaning, and data analysis.
    • Bilingual (English/Spanish)
    • Possess intermediate statistical knowledge and the ability to learn and apply statistics to program improvement projects.
    • Strong analytical skills and demonstrated ability to effectively analyze data to identify trends and performance results.
    • Ability to problem-solve and utilize critical thinking skills to address challenges.
    • Knowledge and advanced skill set in the use of computers, Microsoft Products, and database and project management software.      
    • Knowledge and advanced Excel skills using pivot tables, conditional formatting, vlookups and other functions to manipulate report.
    • Ability to communicate verbally and in writing with all levels of the organization, including but not limited to: executive management, UM Immigrant Programs, and Headquarters.


    • Knowledge and experience using any of the following:
      • SPSS or SQL for data manipulation, cleaning and reporting
      • Tableau
      • MS Access for occasional design of small databases
    • Demonstrated project management experience.
    • Supervision experience.

    Physical Demands:

    Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas. While performing the responsibilities of this job, the employee must be able to access all components of work station, reach with hands and arms and utilize other equipment. Frequent typing, writing, bending and twisting. Must be able to lift up to 30 pounds, and frequent walking, standing and climbing of stairs or ladders in all weather conditions.

    Work Environment:

    General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but will also involve walking, standing, or climbing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time as well as outdoor monitoring of facilities in all types of weather. Appropriate attire for indoor and outdoor duties required.


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