The IT Lead is responsible for installing, configuring, documenting, and maintaining the data and telecommunications infrastructure for Southwest Key Programs. They are responsible for providing excellent customer service and direct support to end users on a variety of computer and telecommunications issues. The position may require more work hours than the normal eight-hour workday and also requires significant travel in the local area.
Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas. While performing the responsibilities of this job, the employee must be able to access all components of work station and other office equipment. Frequent typing, writing, bending and twisting. Must be able to lift up to 50 pounds.
General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time. Public contact position requiring appropriate business apparel.