Southwest Key Programs Inc.

  • QA Specialist

    Location US-AZ-Phoenix
    Posted Date 1 month ago(11/14/2018 4:47 PM)
    Job ID
    # Positions
    Quality Assurance
  • Job Summary:

    The Southwest Key Quality Assurance Specialist (QA Specialist) will monitor and assess SWK programs for state licensing compliance and the program’s ability to ensure the safety and health of program clients, ages 0-17. The individual in this role will maintain a program caseload and will work with program management and staff on-site to identify issues and incidents to facilitate enforcement and adherence with corrective action plans. Reporting to the QA Manager, and to the Office of the CEO, the QA Specialist will audit, monitor, and analyze programs, case files, incident reports, and other data and systems for quality of services and care assessment, as pertains to the requirements set forth by state licensing for high-quality child health care and safety

    Essential Functions:

    • Conducting/leading surveys of facilities to verify compliance with state licensing regulations and to ensure the health, welfare and safety of youth in care
    • Tracking and ensuring compliance with regulatory requirements, policies, procedures, and licensing requirements, including:
      • Arizona Department of Health Services (ADHS) licensing standards
      • Office of Refugee Resettlement (ORR) regulatory requirements
      • Southwest Key Programs policies and procedures
    • Ensuring high-risk, high-volume, and unusual events are monitored daily and that response plans are fully implemented and tracked
    • Evaluating continuity and coordination of child care and assess the quality and utilization of services
    • Reviewing, monitoring, and evaluating performance of staff related to quality improvement activities
    • Writing field trip reports, statements of deficiencies, legal orders related to surveys, and complaint investigations completed
    • Preparing, compiling, reviewing, and submitting monthly and quarterly reports for Quality Assurance committee meetings at the program and regional levels
    • Performing internal audits as part of the Internal Audit process and ensuring corrective action plans are completed and implemented on time
    • Ensuring SWK policies and related department operations comply with county, state, federal, organizational, and contractual rules and regulations
    • Performs other duties as assigned

    Other Functions:

    • Able to react to change productively and handle other essential tasks as assigned.

    Qualifications and Requirements:

    • Bachelor's degree, or professional license/certificate and professional level experience in a health care or health related or child care field
    • Minimum of two (2) years of field experience in social services
    • Knowledge of and experience with health care or child care facility statutes, rules, and/or regulations pertaining to the licensing of behavioral health care and/or child care facilities
    • Experience in quality management techniques, procedures, principles, and investigation and evaluation methodologies
    • Ability to problem-solve and utilize critical thinking skills to address challenges.
    • Ability to work rapidly and be an independent and fast learner.
    • Knowledge of data systems, including how to collect, review and analyze data
    • Ability to work with diverse populations and teams and communicate effectively to benefit child health and safety


    • Bilingual (English/Spanish)

    Physical Demands:

    Must be able to read, write, and communicate. While performing the responsibilities of this job, the employee is required to bend, lift, seize, hold, grasp, turn, or otherwise work with hand or hands. Expressing or exchanging ideas by means of the spoken word. Must be able to lift up to 10 pounds.

    Work Environment:

    General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time. Public contact position requiring appropriate business apparel.


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