Southwest Key Programs Inc.

  • Associate VP Operations

    Location US-TX-Austin
    Posted Date 2 weeks ago(10/29/2019 11:16 AM)
    Job ID
    # Positions
  • Job Summary:

    The Associate Vice President (AVP) of Operations drives the implementation of programs, projects and complex initiatives that support operations at the agency level and Southwest Key Program’s vision for the future. The AVP will report to the Chief Operations Officer and work closely with senior operational leadership to ensure adequate cross departmental collaboration and alignment to organizational goals. This position works under broad, administrative direction carrying the responsibility for providing strategic leadership and direction in the planning, implementation, improvement, and evaluation of operations at the organization. This individual will ensure that we are operating at the highest levels of efficiency and are consistently making strides to evolve supports and build sustainable business operations across SWK.  This position may require more work hours than the normal eight hour workday and also may require up to 20% travel.

    Essential Functions:

    • Oversees company activities within an assigned jurisdiction, (geographical/departmental/etc.) ensuring comprehensive implementation of company directives and policies
    • Drives continuous improvements to maximize SWK’s impact, footprint, and positioning
    • Serves as a team leader on major projects, providing coaching and mentorship, guidance, and decision making on initiatives reaching across the organization and/or departments as assigned
    • Reviews staff performance where applicable and provides recommendations to address functional or staffing needs in an effort to improve operations
    • Builds awareness and collaboration as it relates to budgets and finance, always mindful of striking a balance across business requirements, fiscal responsibility, programmatic quality and future growth potential
    • Able to react to change productively and handle other essential tasks as assigned.
    • Actively contributes to and supports the mission of the organization.

    Other Functions:

    • Provides organizational oversight for Operations Departments at Headquarters, coordinating efforts across and providing guidance so teams are working closely and in synchronicity on projects
    • Partners with executive management and department heads, (especially PQI and IT) to ensure goals, objectives and initiatives are matched with metrics and designed with progress tracking methods in place
    • Produces analysis and oversight of investments made to improve operations organizationally and creates reporting/presentations to appropriately inform executive and board staff as requested
    • Develops frameworks that adequately and consistently check the pulse of operations across the organization as well as point to opportunities for operational and service improvements
    • Responsible for ensuring operational departments have adequate documentation of operational processes and procedures, process workflows, mapping and communication to effectively convey and replicate operational processes across
    • Leads cross functional teams to ensure our technology provides SWK staff and leadership with the proper tools to: minimize errors in information, reduce manual computations, increase documenting/reporting/monitoring, and increase insights needed to evolve our services and/or operations

    Qualifications and Requirements:

    • An MBA with at least 2 years’ experience in a lead operations role, strategist role or project management capacity ; OR a Bachelor’s degree with at least 4 years’ experience in a lead operations role, strategist role or project management capacity
    • Demonstrated experience in leading and managing complex projects that are strategic in nature and national in scope for mid to large size organizations
    • Superior communication skills, including both oral and written, with a demonstrated ability to communicate complex information in easy-to-understand language.
    • Experience in thought leadership, change management and/or organizational development
    • Highly adaptable, critical thinker, self-starter who can demonstrate persistence and resilience when faced with challenging tasks
    • Strong coaching and supervision skills, with proven negotiation and decision making abilities
    • Knowledge and advanced skill set in the use of technologies, (Microsoft products, database software, etc.)
    • Sound fiscal skills and past experience handling budgets



    • Experience working in the non-profit sector or public sector
    • Experience working in a coaching or mentorship capacity for high volume organizations

    Physical Demands:

    Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas. While performing the responsibilities of this job, the employee must be able to access all components of work station and other office equipment. Frequent typing, writing, bending and twisting. Must be able to lift up to 10 pounds.

    Work Environment:

    General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time. Public contact position requiring appropriate business apparel.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.