The Director, Performance Improvement (PI), supports Southwest Key (SWK) Programs Headquarters, programs, and services, through the daily management of Performance Quality Improvement (PQI) internal and external customer reporting and support to drive continuous improvement throughout the organization. This position works in conjunction with the PQI leadership team at Headquarters, which provides Quality Management (QM) program support, and establishes key performance metrics and monitoring protocols to ensure the success of SWK services. This position must interact daily with the National PQI Director and Analytics Team, to support ongoing information management and data integrity activities for SWK. Oversees initiatives related to regulatory compliance, data aggregation, performance monitoring, and ongoing readiness for stakeholder and accreditation reviews. Provides and fosters reporting for program evaluation.
Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas. While performing the responsibilities of this job, the employee must be able to access all components of work station and other office equipment. Frequent typing, writing, bending and twisting. Must be able to lift up to 10 pounds.
General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time. Public contact position requiring appropriate business apparel.