The Southwest Key (SWK) Quality Assurance Specialist (QA Specialist) will provide quality management, surveillance, and risk management support to SWK program administration and staff. The QA Specialist is responsible for the identification, investigation, and reporting of all program related critical/serious incidents and will document and report incident and event data according to Office of Refugee Resettlement (ORR), state licensure, and SWK requirements. The individual in this role will work with program management and staff on-site to implement performance improvement and corrective action plans. This position will participate in Regional Quality Management Committee Meetings and all Performance and Quality Improvement (PQI) initiatives as indicated by the SWK PQI Vice President, Executive Team ‘Cabinet’, and/or Regional Quality Assurance Manager.
Must be able to read, write, and communicate. While performing the responsibilities of this job, the employee is required to bend, lift, seize, hold, grasp, turn, or otherwise work with hand or hands. Expressing or exchanging ideas by means of the spoken word. Must be able to lift up to 10 pounds.
General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time. Public contact position requiring appropriate business apparel.