Southwest Key Programs Inc.

  • Career Coach

    Location US-Harlingen/Brownsville
    Posted Date 2 months ago(9/3/2019 12:38 PM)
    Job ID
    # Positions
  • Job Summary:

    The WIOA Career Coach is responsible for servicing individuals through the Workforce Innovation & Opportunity Act (WIOA) Adult and Dislocated Worker programs and universal customers.  Services include eligibility verification, case management, assessment and progress monitoring.  This position will also coordinate supportive services and provide follow-up services to ensure that necessary supports are in place.  The target goal for customers served is employment at or above the self-sufficiency wage with job retention tracked for at least one year after exiting the program.

    Essential Functions:

    • Provide information to potential WIOA customers and verify eligibility for WIOA services.
    • Conduct assessments to determine client needs.
    • Develop and track employment plans, and provide case management for each client.
    • Coordinate supportive services such as child care, gas assistance and bus tokens to eligible customers
    • Conduct follow-up with clients and supportive services providers.
    • Monitor client progress in appropriate activities and take timely action when client circumstances preclude achievement of goals.
    • Prepare, submit and monitor case file documentation throughout the duration of client participation in the program, ensuring that data is entered into TWIST system in an accurate and timely manner.
    • Work closely with other staff to ensure clients’ employment goals are met.
    • Maintain strict confidentiality of customer records.
    • May facilitate group orientations.

    Other Functions:

    • Travel to attend meetings, training, outreach and other activities.
    • Able to react to change productively and handle other essential tasks as assigned.

    Qualifications and Requirements:

    • Bachelor’s degree with 1 year previous work experience in case management, customer service or training. One additional year of full-time qualifying experience may be substituted for each year (30 semester hours) of the required education.
    • Must be proficient in Microsoft Office with ability to perform basic word processing and data entry.
    • Must have excellent verbal and written communication skills, demonstrated customer service skills, and familiarity with the communities being served, with knowledge and understanding of local needs and resources.


    Previous experience with TWIST software system.

    Bilingual (English/Spanish).

    Certificates and Licenses Required:

    A valid Texas motor vehicle operator’s license and reliable means of transportation.

    Physical Demands:

    • Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas.
    • While performing the responsibilities of this job, the employee must be able to access all components of work station and other office equipment.
    • Frequent typing, writing, bending and twisting.
    • Must be able to lift up to 10 pounds.

    Work Environment:

    Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and local travel, including exposure to heat, cold, inclement weather conditions, and occasional environmental hazards


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