The Career Support Specialist (CSS) is responsible for monitoring the front desk and resource room, assisting clients with employment needs, accepting and routing incoming calls from a switchboard system, and taking accurate messages for staff. The CSS must remain aware of all staff whereabouts and center events which could prevent staff from accepting incoming calls. The CSS is expected to provide excellent customer service and perform various clerical duties as requested.
Able to react to change productively and handle other essential tasks as assigned
Previous experience with TWIST software system.
Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and local travel, including exposure to heat, cold, inclement weather conditions, and occasional environmental hazards.