Southwest Key Programs Inc.

Director of Medical Services

Location US-TX-Austin
Posted Date 1 month ago(6/3/2020 6:04 PM)
Job ID
# Positions

Job Summary:

The Director of Medical Services is responsible for directing and ensuring the quality of medical services, treatment and/or interventions provided to UMSCP shelter residents.  These include received quality and timely medical screenings upon admission that include testing for communicable diseases, review and provision of immunizations, prenatal care for pregnant children, and emergency medical care and/or outpatient services for UM with identify medical condition that require treatment.  Director of Medical Services analyzes the effectiveness of programming, ensures all performance improvement standards are monitored, feedback and training given medical coordinators staff.  Additional responsibilities include collaboration with the executive management team to ensure compliance with regulations in policy development/implementation, as well as on-going program refinement based upon advances in the program.

Essential Functions:

  • Develop and maintain a standardized medical services approach across all shelters
  • Identify and apply the recommendations for Public Health Departments, CDC and ORR
  • Oversee implementation and management of medical service initiatives (e.g. infectious disease control and prevention)
  • Prepare written reports and presentations related to medical programming, and deliver to appropriate audiences as needed
  • Coordinates and supervise medical care and services provided by other professionals and medical coordinators as they relate to patient care in accordance with the organization’s policies and procedures
  • Participates in the process to ensure the appropriateness and quality of medically related care
  • Participates in the development and conduct training of educational programs for medical coordinators, and staff as needed (e.g. The Health Insurance Portability and Accountability Act of 1996 (HIPAA))
  • Participates in the surveillance and promotion in the health safety and welfare of UM and staff
  • Advise the management team on and conduct projects involving program data analysis and research
  • Perform other duties as assigned within the scope of Director of Medical Services

Other Functions:

  • Collaborate with the medical service team and clients to complied with the medical treatment plan
  • Provide monthly one-to-one program/region counseling and plan intervention as needed
  • Maintain confidentiality in all areas of client and program operations
  • Maintain professional and ethical standards as prescribed by Southwest Key and other relevant entities
  • Coordinate clinical services by providing oversight, supervision, and training of Medical Coordinator
  • Developing and maintaining ongoing partnerships with community-based providers and other collaboration agencies, clinics and hospitals
  • Participate in and comply with all meetings, assignments, process improvement, and quality improvement initiatives as assigned by supervisor
  • Must be available to travel to other cities, states, SWK sites, and community sites as needed in order to support necessary program operations and as needed for required training and implementation of new initiatives
  • Demonstrate the ability to react to change productively and handle other essential tasks as needed

Qualifications and Requirements:

  • Doctoral degree from an accredited college or university in Medical or Health Sciences; or a Master’s degree in Public Health (MPH) and 5 years of full-time direct service delivery experience
  • Minimum of three (3) years of supervisory experience
  • Must possess medical assessment and treatment skills with diverse populations of children/adolescents
  • Must possess the ability to train staff, prepare reports and recommendations form medical and administrative use, and have the ability to work with youth in community-based programs, clinics, hospitals, public health departments or federal agencies. Must embrace cultural diversity awareness
  • Must demonstrate exceptional:
    • REASONING ABILITY: Ability to define problems, collect data, establish facts and draw valid conclusions
    • LANGUAGE SKILLS: Ability to read, analyze, and interpret common scientific technical journals, financial reports, and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the professional community.  Ability to write presentations and articles for publication that conform to prescribed style and format.  Ability to effectively present information to top management, public groups, and/or boards of directors.  Ability to communicate on an effective level with both clients and staff from a variety of disciplines.
    • SUPERVISORY SKILLS: Ability to carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.
    • Compliance with pre-service drug testing (Texas Programs Only)
    • Compliance with pre-service TB testing and PPD Reading, Bi-annual TB testing and PPD reading required thereafter for continued employment
    • Ability to speak other languages (i.e. Spanish, Mandarin, Hindi) as required for specific program needs

Skills Preferred:

  • Sensitivity to the needs of a diverse UM population
  • Five (5) years of full-time work experience (including one (1) year working with UM or related population)
  • Experience must focus on community-based programs, and/or direct practical experience with UM children/adolescents

Physical Demands:

  • Bending, stooping, and lifting a minimum of 15-25 lbs. required to complete daily tasks
  • Must have the ability to remain in standing position for extended periods of the work day

Work Environment:

Ability to work a flexible work schedule is required dependent upon the department, facility or program in which s/he works and job duties assigned.  Work schedules are subject to variation from time to time depending on the needs of the department, facility or program.  The work is perform all job duties for this position, medical provider and staff are expected to be available to work any time as directed by his/her supervisor.


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