The Southwest Key (SWK) Regional Quality Assurance Manager (QA Manager) leads and oversees a team of quality assurance specialists supporting multiple program sites within their designated regional catchment area. This position is responsible for the day to day performance management of PQI staff at the program level. The Regional Quality Assurance Manager works directly with program management and staff to monitor performance, identify potential performance and training opportunities; and ensure compliance with Office of Refugee Resettlement (ORR) and state licensure incident management and reporting. This position works with program management and support staff to develop meaningful and measurable improvement plans in response to performance reviews; participates as a voting member in State Quality Management Committees and ensures the use and adherence to SWK QPI standard work processes and protocols. The Regional Quality Assurance Manager aggregates program performance data into regional performance reports for the National Director, PQI, and the Vice President, PQI. The Regional Quality Assurance Manager has a strong commitment to child safety and health care, experience and success running a comprehensive quality management program, and knowledge and experience with federal grant programs and state licensure requirements.
Must be able to read, write, and communicate. While performing the responsibilities of this job, the employee is required to bend, lift, seize, hold, grasp, turn, or otherwise work with hand or hands. Expressing or exchanging ideas by means of the spoken word. Must be able to lift up to 10 pounds.
General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time. Public contact position requiring appropriate business apparel.