The Performance Quality Improvement Consultant II is responsible for a range of process improvement and process management activities. Activities to include planning, performing, and implementing process improvement initiatives. These initiatives may represent one portion of a larger project, a standalone initiative, or a function within a workgroup or department. Process management functions include data gathering and analysis, process mapping, developing and recommending alternatives for improvement, developing performance metrics, obtaining leadership or stakeholder agreement, implementing improvement, and monitoring post-process improvement initiative performance to updated standards. Activities are undertaken and executed in support of organizational goals and are accountable for providing business process solutions to meet internal and external customer expectations. Utilizes Lean Six Sigma processes and concepts to lead process improvement initiatives.
Data Analysis: Identifies sources for, gathers, and analyzes data relevant to processes. Responsible for defining data requirements and obtaining customer agreements.
Research: Reviews best practices research. Makes recommendations on appropriate solutions based on research and present alternative solutions.
Process Architecture: Interviews stakeholders and process owners to define processes. Helps define standards and methods.
Process Recommendations: Determines process recommendation documents, including presentations, process maps, supporting metrics, business requirements, and related impact analyses for complex processes or for portions of larger or interrelated processes. Applies Lean Six Sigma concepts and techniques to process improvement initiatives, including completing Lean Six Sigma analyses and tasks. Shares accountability for realization of results with process owners and present recommendations to stakeholders and process owners.
Performance Management and Control: Defines, develops, and evaluates performance metrics to establish process success, and participates in working with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable measures of success. Reviews data post-implementation to measure success; participates in defining standards of improvement success.
Change Management: Participates and lead change management activities associated with process improvement. Engages leadership and stakeholders to obtain support and buy-in for changes. Partners with management, project champions, and process owners to align process improvement initiatives with business objectives
Assume other duties as directed.
Bachelor’s degree in Engineering, Business Strategy, Operations, Learning and Organizational Change, or similar
5+ Years, Relevant Experience
Advanced knowledge of process improvement methodologies
Strong analytical/modeling skills with ability to convert raw data into actionable business insights
Must be flexible to work with issues spanning several topics and understand position is not restricted to one functional area
Lean Six Sigma Black Belt Certification
Experience working with business process modeling tools such as iGrafx, MEGA, or other
Intermediate-to-advanced knowledge (including modeling techniques) of Statistics
Must be able to read, write, and communicate. While performing the responsibilities of this job, the employee is required to bend, lift, seize, hold, grasp, turn, or otherwise work with hand or hands. Expressing or exchanging ideas by means of the spoken word. Must be able to lift up to 10 pounds.
General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time. Public contact position requiring appropriate business apparel.