Southwest Key Programs Inc.

Performance Quality Improvement Controls Specialist II

Location US-AZ-Phoenix
Posted Date 4 months ago(4/11/2022 5:21 PM)
Job ID
# Positions

Job Summary:

The Controls Specialist II is responsible for a range of process improvement and process management activities. Activities to include serving as either a project lead or contributing auditor supporting the development, implementation, and evaluation of financial, operational, and compliance internal audits for assigned organizational areas and functional activities. This position will set clear expectations for audit projects, coordinate assignments, monitor productivity, and ensure high quality output. The Control Specialist II will serve as a technical resource to other team members. The Controls Specialist II will perform assigned duties in accordance with the accepted professional standards requiring independence and objectivity; knowledge of operational principles and standards, proper financial and administrative control procedures, and good business practices; and ability to assess risk, relative to the proper application of controls. This position will serve as a leader and a role model promoting department image through quality work, sharing knowledge, and maintain confidentiality of information. Provide oversight of Controls Specialist I project work.



Essential Functions:

Provide formal approval for project work performed by Controls Specialist I. Provide coaching to Control Specialist I.

Document current operating practices through interviews, observation, investigation, and testing.

Test processes and outcomes (utilizing automated and/or traditional auditing methods) and analyze results of testing. Identify through investigation and analysis, underlying causes and contributing factors to noted problems. Identify and assess risks.

Identify appropriate solutions and formulates sound reasonable recommendations for management's corrective action, using appropriate criteria and cost-benefit considerations.

Prepare formal written reports, expressing conclusion on the adequacy and effectiveness of the system and the efficiency with which activities are carried out.

Plan internal audits by gathering specific relevant background information (such as financial results, and policies and procedures) from information systems, web-based and other information sources.

Design appropriate internal audit programs and time budgets based upon the review and evaluation of underlying financials and business risks. Thoroughly address all objectives and risks identified in audit planning and conclude on operational effectiveness and efficiency, considering industry best practices.

Perform follow-up internal audits to evaluate management's implementation of Action Plans. Monitor project status and issues on a timely basis and report progress and issues to project lead or business owner timely and regularly.

Oversee the activities of Controls Specialist I to ensure effective utilization in completing assigned projects. Provide day-to-day support as needed (create open lines of communication, provide regulatory updates, advise on difficult situations, etc.).

On a regular and continuous basis, exercises administrative judgment and assumes responsibility for decisions, consequences and results having an impact on people, costs and/or quality of service within the functional area.

In accordance with department policy, can make all decisions necessary to carry out assigned projects and related internal audit and work programs to meet the audit objectives. May direct the activities of staff or a function and/or represent the function at meetings.

Uses proper oral, written and interpersonal communication skills. Exchanges information using tact and persuasion, as appropriate. Effectively shares relevant information with assigned team and fosters dialogue as necessary.

Assume other duties as directed.

Qualifications and Requirements:


Bachelor’s degree in Engineering, Business Strategy, Operations, Learning and Organizational Change, or similar

5+ Years, Relevant Experience

Advanced proficiency in audit methodology and risk/controls assessments

Strong analytical/modeling skills with ability to convert raw data into actionable business insights

Must be flexible to work with issues spanning several topics and understand position is not restricted to one functional area

Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA), (or ability to obtain a certification within 1-2 years)


Graduate degree

Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA)

Knowledge of COBIT, ITIL, or ISO

Knowledge of Project Management

Physical Demands:

Must be able to read, write, and communicate. While performing the responsibilities of this job, the employee is required to bend, lift, seize, hold, grasp, turn, or otherwise work with hand or hands. Expressing or exchanging ideas by means of the spoken word. Must be able to lift up to 10 pounds.

Work Environment:

General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer uses at workstation for extended periods of time. Public contact position requiring appropriate business apparel.


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