The Case Aide is directly assigned to the case management department and is responsible for assisting in the day  to day tasks to ensure that case management services are provided to youth in a timely manner.  The Case Aide is required to maintain a flexible, organized, and efficient work schedule and is subject to work extended hours and weekends.

• Must ensure that youth are properly enrolled in to the program’s internal intake system (ETO/UAC Portal).
• Complete and secure inventory of personal belongings/valuables of youth.
• Ensure DHS and ORR placement documents are filed and uploaded to UAC Portal software.
• Ensure the provision of two weekly telephonic contacts with family of origin, primary caregiver, and/or sponsor.
• Facilitate incoming calls to youth with the appropriate family members and other approved caregivers.
• Assist with the coordination of legal service provider’s “Know Your Rights” presentations.
• Facilitate attorney to client contact as requested by the attorney or youth.
• Drive clients to facilitate program services, may include transportation to court appointments, attorney visits, consulate interviews, or other appointments as per contractual requirements as needed. Also include transporting youth within the US, if reunified.
• Create client intake case files with necessary intake documents.
• Assist with filing, closing, and with overall daily maintenance of records found in either the physical case file and on ETO or UAC Portal software.
• Assist with compiling electronic and physical files for ORR or State Licensing representatives, upon request.
• Assist case management with creating discharge packets with discharge documentation and provide exit orientation to client as part of discharge process from the program.
• Ensure the provision of follow up service phone calls are conducted 30 days after youth’s reunification and discharge from program.
• Assist with the coordination of travel arrangements for program staff transporting youth for reunification or transfer purposes (may include booking airfare, hotel, and rental car)..
• Assist with the coordination of fingerprint services for family reunification at program designated digital site.

• Attend all organizational required trainings and facilitate trainings as needed.
• Attend all departmental and program meetings to ensure that up-to-date information is received and/or provided and to ensure that changes to policy or practice are implemented and adhered to.
• Assist with the submission of monthly SWK reports or funder’s reports.
• Provide and facilitate information as needed for SWK and/or funders monitoring activities.
• Must assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.
• Travel as needed for trainings, conferences, or to transport youth to destinations within the U.S.
• Attend training that will enhance professional growth in the area of case management, documentation, or other topics as deemed appropriate by the Program Director.
• Maintain a safe, clean, and hazard-free work area.
• Ensure the proper supervision of youth at all times.
• Able to react to change productively and handle other essential tasks as assigned.

• Minimum GED or High School Diploma. Preferred: 30 hours of higher education in a social service field or 1-2 years of paid or unpaid experience working in a youth services field.
• Must be computer literate with working knowledge of Microsoft Windows (Word Perfect, Microsoft Word, Excel).
• Required to work a flexible schedule to facilitate program services.
• Cleared Tuberculosis test results.
• Cleared background check from appropriate entity.
• Bilingual (English/Spanish)
• Cleared drug test results (Texas programs only).
• Must be at least 21 years of age at the time of hire.

Strongly Preferred:

• 2 year experience preferred working with adolescents or in the youth services field (volunteer and internship experienced included) if have BA from accredited college or university.

Must be able to obtain Crisis Prevention Institute (CPI) certification and First Aid Certification (CPR). Must be able to supervise clients indoors and outdoors as necessary. Able to ascend/ descend stairs with gradual progress by oneself. Bending, stooping and lifting up to 20 lbs required to complete daily tasks. Job requires extended periods of sitting; use of various office equipment.

This is a twenty four hour residential facility at which minors receive multiple services. Program follows three shifts per twenty four hour period. Noise levels vary from mild to moderate. Predominantly indoors, occasional outdoor monitoring or activities.