The Medical Coordinator is responsible for assessing, facilitating and monitoring all components of client medical services. This includes but is not limited to: Transcribing medical information, assisting with medical assesments, providing support to the Lead and Assistant Lead Medical Coordinators and/or Regional RN, developing reports, acting as a liason between SWK medical department and contracted Primary Care Providers (PCP) etc.  Additional responsibilities include ensuring compliance with Office of Refugee Resettlement (ORR), state licencing, and SWK policies and procedures.

• Advance typing and computer skills required along with ability to transcribed and understand medical information.
• Maintain SWK’s electronic health record and ORR’s UAC portal by transcribing and updating regularly.
• Responds to client’s medical complaints and urgent medical needs immediately.
• Consults with LMC ALMC, Regional RN, DCS Medical, and PCP when a medical need arises or for any medical guidance clarification.
• For every youth, ensures prescribed and over the counter (OTC) medications are correct and in accordance with prescribing provider’s orders.
• Prepare youth for the initial medical examination (IME), take vital signs, and complete any needed medical questionnaires.
• Assist the medical providers’ staff with examination procedures when needed, such as patient screening, triage, and acting as a witness.
• Dispense medication according to SWK’s policy and procedure for assistance of self-administration of medication (ASAOM) and licensing standards.
• Collect, maintain, and submit daily, weekly, monthly, quarterly, and annual reports to supervisor as required.
• Assist with training new employees as directed by supervisor.
• Maintain all medical inventory by reconciling daily.
• Educates and counsels youth as directed by the PCP concerning medical status, disease, treatment, and prevention of disease and other health related topics.
• Schedules and coordinates medical appointments as directed by contracted PCP. Ensures transportation and supervision is provided for these appointments.  

• Able to react to change productively and handle other essential tasks as assigned.
• Develop and maintain effective communication and working relationships with staff, co-workers, physicians, and UM team.
• Collaborate, develop, and expand medical, dental, and other related services (e.g., labs, X-rays) with medical providers.
• Able to react to change productively and handle other essential tasks as assigned.
• Maintain Health Information Privacy HIPAA.
• Respond and comply to individual emergency medical needs immediately.
• Maintain professional, confidential, and ethical standards guidelines by Southwest Key and other entities.

• High School Diploma/GED
• Minimum of 1 year employment experience working with children and/or adolescents
• 6 months to one year of experience working in a medical setting (can include clinical hours worked in a certification program)
• Advance typing and computer skills.
• (Spanish/English). Ability to read, analyze, and interpret common medical reports and legal documents.
• Cleared tuberculosis test results.
• Immunization documentation: Tetanus, diphtheria, pertussis (Td/Tdap), Varicella, Measles, mumps, rubella (MMR), Hepatitis A and B.
• Cleared background check from appropriate entity.
• Cleared drug test results (for Texas programs only).
• Comply with annual training requirements/licensure/certifications if applicable.
• Valid Drivers’ License.
• Willingness to work a flexible schedule and be on-call evenings and weekends.

Must demonstrate exceptional:

REASONING ABILITY: Communication skills, ability to communicate and respond to common inquiries or complaints from both clients and staff from a variety of disciplines, addressing complaints and resolving problems.

Skills Preferred:

• Certification as a Medical Assistant, Nursing Assistant, Phlebotomist, or any other healthcare related field
• Associate and/or bachelor’s degree
• Cultural competence and sensitivity to the needs of a diverse Unaccompanied Minors population.
• Experience must focus on community-based programs, and/or direct practical experience with UM

• Bending, stooping, and lifting a minimum of 15-25 lbs. required to complete daily tasks
• Must have the ability to remain in standing position for extended periods of the workday

Ability to work a flexible work schedule is required dependent upon the department, facility, or program in which s/he works, and job duties assigned. Work schedules are subject to variation from time to time depending on the needs of the department, facility, or program. The work is performed in a shelter setting, which operates 24 hours a day, 7 days a week, 365 days a year. To satisfactorily perform all job duties for this position, medical provider and staff are expected to be available to work at any time as directed by his/her supervisor. Ability to travel in and out State if needed of the time.