This position performs highly complex (senior-level) contract management work, including contract maintenance and monitoring. Work involves providing orientation and technical assistance on SWK policies and expectations to vendors. Conducts monitoring of contract performance to ensure that service or product delivery is in accordance with contract terms. Develops, implements, and monitors corrective actions and/or sanctions. Investigates and validates individual, community, and SWK staff complaints relating to contract performance. Interprets and clarifies standards, policies, and procedures to improve vendor performance. Reviews vendor billings and resolves billing rejections, problems, and/or issues.
List of knowledge, skills, and abilities critical to performance in this position:
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Experience:
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