Southwest Key Programs Inc.

Director of Performance and Evaluation

US-TX-Austin
1 week ago
Job ID
2017-7944
# Positions
1

Job Summary:

The Director of Performance and Evaluation (DPE) is responsible for leading UM Program efforts to ensure that performance management (PM) and quality improvement (QI) systems improve programmatic operations and effectiveness. The position provides leadership and coordination for improving core service functions and evaluates the impact that systems improvement has on outcomes.  

Essential Functions:

  • Create and implement vision of PMQI for UM Programs with UM Program Vice President, UM Program Executive Management, and various stakeholders.
  • Develop, manage, and implement program data evaluations, tools, and systems to collect, analyze, and interpret program data for effectiveness and relevancy for UM Program outcomes.
  • Work in collaboration with the UM Program Executive Management Team to develop and manage the design, implementation and oversight of performance management and quality improvement processes.
  • Conduct onsite, program monitoring (and lead monitoring team), to identify best performance and quality improvement practices and suggest relevant opportunities for application in the UM Programs.
  • Prepare key reports for overall PMQI, including monitoring results and analysis, the ORR quarterly report and annual report.      
  • Foster dissemination and insights for management and all UM Departments from research and evaluation efforts.
  • Provide clear and concise presentations and reports for management to help drive data-driven solutions for PMQI.
  • Supervise Performance and Evaluation staff members to support program evaluation needs.
  • Develop and lead project plans to track progress on key milestones.
  • Other duties and projects as assigned.

Other Functions:

  • Participate in and comply with all meetings, assignments, process improvement, and quality improvement initiatives as assigned by supervisor.
  • Must be available to travel to other cities, states, SWK sites, and community sites as needed in order to support necessary program operations and as needed for required training and implementation of new initiatives (estimated 30-40% travel).
  • Able to react to change productively and handle other essential tasks as assigned.

Qualifications and Requirements:

  • Ph.D. with three (3) years’ experience or a Master’s degree with five (5) years of experience, in social services or related field, preferably in a research or performance improvement role.
  • Bilingual (English/Spanish)
  • Possess intermediate statistical knowledge and the ability to learn and apply statistics to program improvement projects.
  • Strong analytical skills and demonstrated ability to effectively analyze data to identify trends and performance results.
  • Ability to problem-solve and utilize critical thinking skills to address challenges.
  • Knowledge and advanced skill set in the use of computers, Microsoft Products, and database and project management software, SPSS preferred.
  • Ability to communicate verbally and in writing with all levels of the organization, including but not limited to: executive management, UM Programs, and Headquarters.
  • Formal training in Lean and/or Six Sigma concepts preferred
  • Demonstrated project management experience preferred
  • Supervision experience preferred

Physical Demands:

Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas. While performing the responsibilities of this job, the employee must be able to access all components of work station, reach with hands and arms and utilize other equipment. Frequent typing, writing, bending and twisting. Must be able to lift up to 30 pounds, and frequent walking, standing and climbing of stairs or ladders in all weather conditions.

Work Environment:

General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but will also involve walking, standing, or climbing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time as well as outdoor monitoring of facilities in all types of weather. Appropriate attire for indoor and outdoor duties required.

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