Southwest Key Programs Inc.

Director of Performance and Evaluation

1 month ago
Job ID
# Positions

Job Summary:

The Performance and Evaluation Department collects, evaluates, and reports data to guide decision-making for client and staff success in Unaccompanied Minor (UM) Immigrant Resident Shelter Programs (27 total). The Director of Performance and Evaluation (DPE) is responsible for leading UM Immigrant Program efforts to evaluate residential services and implement measures for improved program performance. This includes development and communication of program priorities aligned with organizational goals. The position provides leadership and coordination for improving core service functions (Medical, Education, Case Management, Clinical, Training, and Youth Care Worker Services) and tracks that UM Programs are in compliance with agency and State Licensing policies and standards, as well as with regulations outlined in contract with the Office of Refugee Resettlement.


Essential Functions:

  • Further develop and implement vision of Performance and Evaluation systems for UM Programs with UM Program Vice President, UM Program Executive Management, and various stakeholders.
  • Develop, manage, and implement UM Immigrant Program data evaluations, tools, and systems to collect, analyze, and interpret continuous performance and quality improvement activities.
  • Conduct onsite, program monitoring at UM Immigrant Programs (and lead monitoring team), to identify best performance and quality improvement practices.
  • Collaborate on information infrastructure required to support PQI system. Ensure that information is collected on a timely basis, regular reports and information on progress are distributed, and make recommendations for future improvements based on the data.
  • Foster dissemination and insights for management and all UM Departments from research and evaluation efforts.
  • Provide clear and concise presentations and reports for management to help drive data-driven decision making.
  • Carry out personnel management activities associated with direct staff supervision, including screening and selection, orientation training and development, performance management, and employee relations functions. Supervise Performance and Evaluation staff members to support program evaluation needs.
  • Develop and lead project plans to track progress on key milestones.
  • Other duties and projects as requested.


Other Functions:

  • Participate in and comply with all meetings, assignments, process improvement, and quality improvement initiatives as assigned by supervisor.
  • Must be available to travel to other cities, states, SWK sites, and community sites as needed in order to support necessary program operations and as needed for required training and implementation of new initiatives (estimated 30-40% travel).
  • Able to react to change productively and handle other essential tasks as assigned.

Qualifications and Requirements:

  • Ph.D. with three (3) years’ experience or a Master’s degree with five (5) years of experience, in social services or related field, preferably in a research or performance improvement role.
  • Bilingual (English/Spanish)
  • Possess intermediate statistical knowledge and the ability to learn and apply statistics to program improvement projects.
  • Strong analytical skills and demonstrated ability to effectively analyze data to identify trends and performance results.
  • Ability to problem-solve and utilize critical thinking skills to address challenges.
  • Knowledge and advanced skill set in the use of computers, Microsoft Products, and database and project management software, SPSS preferred.
  • Ability to communicate verbally and in writing with all levels of the organization, including but not limited to: executive management, UM Programs, and Headquarters.
  • Formal training in Lean and/or Six Sigma concepts preferred
  • Demonstrated project management experience preferred
  • Supervision experience preferred

Physical Demands:

Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas. While performing the responsibilities of this job, the employee must be able to access all components of work station, reach with hands and arms and utilize other equipment. Frequent typing, writing, bending and twisting. Must be able to lift up to 30 pounds, and frequent walking, standing and climbing of stairs or ladders in all weather conditions.

Work Environment:

General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but will also involve walking, standing, or climbing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time as well as outdoor monitoring of facilities in all types of weather. Appropriate attire for indoor and outdoor duties required.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed