Southwest Key Programs Inc.

  • Case Aide

    Location US-CA-Pleasant Hill
    Posted Date 2 months ago(2 months ago)
    Job ID
    # Positions
    Case Management/Case Work
  • Job Summary:

    The Case Aide is directly assigned to the case management department and is responsible for assisting in the day to day tasks to ensure that case management services are provided to youth in a timely manner. The Case Aids is required to maintain a flexible, organized and efficient work schedule and is subject to work extended hours, weekends, and be on-call.

    Essential Functions:

    • Must ensure that youth are properly enrolled in to the program’s internal intake system (ETO, NSLP).
    • May be assigned a small caseload on a regular basis and may be required to serve as an Interim Case Manager.
    • Conduct initial intake interviews of youth to include gathering familial, possible sponsorship information and to establish age of the youth.
    • Conduct interviews of family members, friends of family and/or sponsors to determine the integrity of the relationship and verify information received from youth within 24-48 hours upon admission to the shelter.
    • Document all actions taken and contacts with youth, sponsor, and stakeholders in the form of progress notes (efforts) as required by SWK, State and Federal contracts.
    • Complete and submit reunification packets for initial review to Lead Case Manager or designee. (if applicable)
    • Submit completed reunification packet with appropriate referral made by Case Manager for the timely release of youth to designated ORR representative.
    • Provide weekly face to face updates to youth and telephonic updates to family members/sponsor with documentation found in ETO.
    • Ensure the provision of two weekly telephonic contacts with family of origin, primary caregiver and/or sponsor.
    • Facilitate incoming calls to youth with the appropriate family members and other approved caregivers.
    • Facilitate attorney to client contact as requested by youth.
    • Assist with the coordination of Treatment Team meetings conducted on a weekly basis with representatives from all departments found at the shelter.
    • Drive clients to facilitate program services, may include transportation to court appointments, attorney visits, other appointments as per contractual requirements as needed. May also include transporting youth within the United States if reunified.
    • Assist case management department with filing, closing, and with the overall daily maintenance of records found in either the physical case file or on ETO.
    • Ensures that sufficient supplemental clothing, shoes, and other personal items are available at all times to meet the needs of all new and existing youth residing at the shelter while maintaining an active inventory of all items purchased.
    • Assist in the purchasing of personal items for youth.  
    • Adhere to budgetary limits as approved by Program Director.
    • Assist with the coordination of travel arrangements for program staff transporting youth for reunification or transfer purposes (may include booking airfare, hotel, and rental car).

    Other Functions:

    • Attend all organizational required trainings and facilitate trainings as needed.
    • Attend all departmental and program meetings to ensure that up-to-date information is received and/or provided and to ensure that changes to policy or practice are implemented and adhered to.
    • Assist with the submission of monthly SWK reports, funder’s quarterly reports, and end of year reports.
    • Provide and facilitate information as needed for SWK and/or funders monitoring activities.
    • Must assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.
    • Travel as needed for trainings, conferences or to transport youth to destinations within the U.S.
    • Attend training that will enhance professional growth in the area of case management and documentation or other topics as deemed appropriate by the Program Director.
    • Maintain a safe, clean and hazard-free work area.
    • Ensure the proper supervision of youth at all times.
    • Able to react to change productively and handle other essential tasks as assigned.

    Qualifications and Requirements:

    • Minimum GED or High School Diploma. Preferred: 30 hours of higher education in a social service field or 1-2 years of paid or unpaid experience working in a youth services field.
    • Must be computer literate with working knowledge of Microsoft Windows (Word Perfect, Microsoft Word, Excel).
    • Must possess a valid state driver’s license and be eligible to drive to facilitate program services as required by contractual agreement.
    • Required to work a flexible schedule to facilitate program services.
    • Cleared Tuberculosis test results.
    • Cleared background check from appropriate entity.
    • Bilingual
    • Cleared drug test results (Texas programs only).
    • Must be at least 21 years of age at the time of hire.

    Physical Demands:

    Must be able to obtain Crisis Prevention Institute (CPI) certification and First Aid Certification (CPR). Bending, stooping and lifting up to 15 lbs required to complete daily tasks. Must be able to supervise youth either indoors or outdoors by standing for long periods of time.

    Work Environment:

    This is a twenty four hour residential facility at which minors receive multiple services. Three shifts per twenty four hour period. Work shifts are subject to change. Noise levels vary from mild to moderate. Predominantly indoors, occasional outdoor monitoring or activities.


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