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The WIOA Career Coach is responsible for servicing individuals through the Workforce Innovation & Opportunity Act (WIOA) Adult and Dislocated Worker programs and universal customers. Services include eligibility verification, case management, assessment and progress monitoring. This position will also coordinate supportive services and provide follow-up services to ensure that necessary supports are in place. The target goal for customers served is employment at or above the self-sufficiency wage with job retention tracked for at least one year after exiting the program.
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The Career Support Specialist (CSS) is responsible for monitoring the front desk and resource room, assisting clients with employment needs, accepting and routing incoming calls from a switchboard system, and taking accurate messages for staff. The CSS must remain aware of all staff whereabouts and center events which could prevent staff from accepting incoming calls. The CSS is expected to provide excellent customer service and perform various clerical duties as requested.
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The Leader Coach/Trainer (LC/T) works under the direction of the Director of Learning and Development (L&D) and helps to drive performance improvement at all levels of leadership at Southwest Key, but primarily focuses on new and emerging leaders. The LC/T serves as an active partner in the leadership development process by helping to assess leadership skills, determine development needs, implement/facilitate training interventions, and coach for continuous improvement. A major part of this role is to lead training and learning experiences in the classroom, through e- learning, or on the job; and after the training has occurred, the LC/T manages an individualized coaching plan for participants to ensure transfer of training and skill development. On occasion, the Leader Coach/Trainer role will require more work hours than the normal eight-hour workday and may require up to 40% travel within an assigned region, with periodic overnight travel to assist other regions.
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The Trainer must be a professional leader in organizing the training department in partnership with Regional Executive
Director and Director of Training or designee. The Regional Trainer is responsible for the monitoring, mentoring and
coaching of Lead Trainers and Trainers in the region. The Regional Trainer is to promote a positive climate of learning
and excellence where Lead Trainers and Trainers have the opportunity to enhance their professional growth.
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The Regional Training Manager is responsible for assisting Regional Director of Training in providing oversight and leadership to the training function in an assigned region. This includes supporting program training personnel, maintaining staff training metrics, updating tracking systems, and ensuring compliance with all funding source, accreditation, licensing, and Southwest Key – wide training requirements.
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The Administrative Assistant will perform a wide variety of secretarial and clerical duties. This person must possess strong organization and time management skills with the ability to simultaneously manage multiple tasks. The Administrative Assistant will be responsible for answering phone calls, receiving visitors, filing, conducting research, preparing reports, preparing correspondences, arranging meetings and managing calendars.
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The Case Aide is directly assigned to the case management department and is responsible for assisting in the day to day tasks to ensure that case management services are provided to youth in a timely manner. The Case Aide is required to maintain a flexible, organized, and efficient work schedule and is subject to work extended hours and weekends.
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The Clinician is responsible for providing mental health assessment and counseling intervention services, as well as continually monitoring and documenting clients’ mental well-being and overall adjustment to the Unaccompanied Minors program. The Clinician’s functions are performed as part of a multi-disciplinary team and include development and implementation of client therapeutic plans, facilitating transfers, and reunification planning. All duties will be performed based on education, training and certified counseling experience within the social service field. The Clinician is subject to work extended hours and weekends, and to be on-call.
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The Head Cook is responsible for food preparation for the clients during his/her shift. The Head Cook will also be responsible for supervising all kitchen staff.
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The Lead Clinician is responsible for providing mental health assessment and counseling intervention services, as well as continually monitoring and documenting clients’ mental well-being and overall adjustment to the program. The clinician’s functions are performed as part of a multi-disciplinary team and include development and implementation of client therapeutic plans, facilitating transfers, and reunification planning. All duties will be performed based on education, training and certified counseling experience within the social service field. The Lead Clinician is subject to work extended hours and weekends, and to be on-call.
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The Lead Maintenance Specialist is responsible for maintaining the facility in a functional, presentable, and safe condition.
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The Lead Medical Coordinator is part of the team concept in the non-clinical setting for the delivery of health services at Unaccompanied Minors Programs. The LMC is devoted to the delivery of medical care in our setting with the emphasis on disease prevention and health maintenance. This individual works closely with the Director of Medical Services, Medical Providers, Medical Coordinators, Program Directors, Assistant Program Directors, and other related departments. Supervise staff of Medical Coordinators.
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The Maintenance Specialist is responsible for maintaining the facility in a functional, presentable, and safe condition.
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The Medical Coordinator is responsible for assessing, facilitating and monitoring all components of client medical services. Additional responsibilities include ensuring compliance with regulations in policy development and implementation according to State Licensing and ORR, as well as on-going program refinement based on advances in the program.
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The Security Monitor is responsible for controlling facility access, guarding the property (via monitoring through surveillance and in person). Relays any concern to Shift Supervisor that might represent a danger to clients, staff, property and vehicles. Provides tech support when conducting investigations.
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The Shift Leader is responsible for the direct supervision of youth and daily programming activities provided during the course of their assigned shift ensuring that ratios are met at all times. The Shift Leader is subject to work overtime. The Shift Leader will maintain a flexible, organized and efficient work schedule.
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The Teacher is responsible for curriculum development which facilitates instruction appropriate for students with a variety of academic competencies, backgrounds, skills, and learning needs. To design and implement daily instruction of all core subject areas to include: ESL, PE and Vocational Courses. The Teacher is to promote a positive climate of learning and excellence where students have the opportunity to enhance their developmental growth.
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The Youth Care Worker (YCW) is responsible for providing direct care supervision for youth residing in Southwest Key Programs (SWK) care fostering an environment that facilitates learning and behavioral management in a supportive manner. The Youth Care Worker will maintain a flexible, organized, and efficient work schedule.
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The Youth Care Worker (YCW) is responsible for providing direct care supervision for youth residing in Southwest Key Programs (SWK) care fostering an environment that facilitates learning and behavioral management in a supportive manner. The Youth Care Worker will maintain a flexible, organized, and efficient work schedule.
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The Youth Care Worker (YCW) is responsible for providing direct care supervision for youth residing in Southwest Key Programs (SWK) care fostering an environment that facilitates learning and behavioral management in a supportive manner. The Youth Care Worker will maintain a flexible, organized, and efficient work schedule.
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The Assistant Lead Clinician is responsible for providing mental health assessment and counseling intervention services, as well as continually monitoring and documenting clients’ mental well-being and overall adjustment to the Unaccompanied Minor’s program. The Assistant Lead Clinician’s functions are performed as part of a multi-disciplinary team and include development and implementation of client therapeutic plans, facilitating transfers, and reunification planning. All duties will be performed based on education, training and certified counseling experience within the social service field. The Assistant Lead Clinician is subject to work extended hours and weekends, and to be on-call.
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The Case Manager is responsible for the submission of service plans and other assessments required for the compiling of a comprehensive case file found on Southwest Key Programs (SWK) designated web-based program with supporting documentation maintained in physical files. The Case Manager is required to maintain a flexible, organized and efficient work schedule and is subject to work extended hours, weekends, and be on-call.
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The Clinician is responsible for providing mental health assessment and counseling intervention services, as well as continually monitoring and documenting clients’ mental well-being and overall adjustment to the Unaccompanied Minors program. The Clinician’s functions are performed as part of a multi-disciplinary team and include development and implementation of client therapeutic plans, facilitating transfers, and reunification planning. All duties will be performed based on education, training and certified counseling experience within the social service field. The Clinician is subject to work extended hours and weekends, and to be on-call.
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The Clinician is responsible for providing mental health assessment and counseling intervention services, as well as continually monitoring and documenting clients’ mental well-being and overall adjustment to the Unaccompanied Minors program. The Clinician’s functions are performed as part of a multi-disciplinary team and include development and implementation of client therapeutic plans, facilitating transfers, and reunification planning. All duties will be performed based on education, training and certified counseling experience within the social service field. The Clinician is subject to work extended hours and weekends, and to be on-call.
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The Lead Medical Coordinator is part of the team concept in the non-clinical setting for the delivery of health services at Unaccompanied Minors Programs. The LMC is devoted to the delivery of medical care in our setting with the emphasis on disease prevention and health maintenance. This individual works closely with the Director of Medical Services, Medical Providers, Medical Coordinators, Program Directors, Assistant Program Directors, and other related departments. Supervise staff of Medical Coordinators.
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The Lead Trainer must be a professional leader in organizing the training department in partnership with Program Director or designee. The Lead Trainer is responsible for the development of training courses appropriate to meet the needs of the Unaccompanied Minor’s program with staff from a variety of cultural backgrounds. The Lead Trainer is to promote a positive climate of learning and excellence where employees have the opportunity to enhance their professional growth.
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The Medical Coordinator is responsible for assessing, facilitating and monitoring all components of client medical services. Additional responsibilities include ensuring compliance with regulations in policy development and implementation according to State Licensing and ORR, as well as on-going program refinement based on advances in the program.
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The Medical Coordinator is responsible for assessing, facilitating and monitoring all components of client medical services. Additional responsibilities include ensuring compliance with regulations in policy development and implementation according to State Licensing and ORR, as well as on-going program refinement based on advances in the program.
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The Security Monitor is responsible for controlling facility access, guarding the property (via monitoring through surveillance and in person). Relays any concern to Shift Supervisor that might represent a danger to clients, staff, property and vehicles. Provides tech support when conducting investigations.
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The Security Monitor is responsible for controlling facility access, guarding the property (via monitoring through surveillance and in person). Relays any concern to Shift Supervisor that might represent a danger to clients, staff, property and vehicles. Provides tech support when conducting investigations.
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The Teacher is responsible for curriculum development which facilitates instruction appropriate for students with a variety of academic competencies, backgrounds, skills, and learning needs. To design and implement daily instruction of all core subject areas to include: ESL, PE and Vocational Courses. The Teacher is to promote a positive climate of learning and excellence where students have the opportunity to enhance their developmental growth.
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The Trainer must be a professional leader in organizing the training department in partnership with Program Director or designee. The Trainer is responsible for the development of training courses appropriate to meet the needs of the Unaccompanied Minor’s program with staff from a variety of cultural backgrounds. The Trainer is to promote a positive climate of learning and excellence where employees have the opportunity to enhance their professional growth.
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The Trainer must be a professional leader in organizing the training department in partnership with Program Director or designee. The Trainer is responsible for the development of training courses appropriate to meet the needs of the program with staff from a variety of cultural backgrounds. The Trainer is to promote a positive climate of learning and excellence where employees have the opportunity to enhance their professional growth.
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The Youth Care Worker (YCW) is responsible for providing direct care supervision for youth residing in Southwest Key Programs (SWK) care fostering an environment that facilitates learning and behavioral management in a supportive manner. The Youth Care Worker will maintain a flexible, organized, and efficient work schedule.
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The Youth Care Worker (YCW) is responsible for providing direct care supervision for youth residing in Southwest Key Programs (SWK) care fostering an environment that facilitates learning and behavioral management in a supportive manner. The Youth Care Worker will maintain a flexible, organized, and efficient work schedule.
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The Youth Care Worker (YCW) is responsible for providing direct care supervision for youth residing in Southwest Key Programs (SWK) care fostering an environment that facilitates learning and behavioral management in a supportive manner. The Youth Care Worker will maintain a flexible, organized, and efficient work schedule.
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The Youth Care Worker (YCW) is responsible for providing direct care supervision for youth residing in Southwest Key Programs (SWK) care fostering an environment that facilitates learning and behavioral management in a supportive manner. The Youth Care Worker will maintain a flexible, organized, and efficient work schedule.
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The Youth Care Worker (YCW) is responsible for providing direct care supervision for youth residing in Southwest Key Programs (SWK) care fostering an environment that facilitates learning and behavioral management in a supportive manner. The Youth Care Worker will maintain a flexible, organized, and efficient work schedule.
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The Youth Care Worker (YCW) is responsible for providing direct care supervision for youth residing in Southwest Key Programs (SWK) care fostering an environment that facilitates learning and behavioral management in a supportive manner. The Youth Care Worker will maintain a flexible, organized, and efficient work schedule.
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The Youth Care Worker (YCW) is responsible for providing direct care supervision for youth residing in Southwest Key Programs (SWK) care fostering an environment that facilitates learning and behavioral management in a supportive manner. The Youth Care Worker will maintain a flexible, organized, and efficient work schedule.
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The Youth Care Worker (YCW) is responsible for providing direct care supervision for youth residing in Southwest Key Programs (SWK) care fostering an environment that facilitates learning and behavioral management in a supportive manner. The Youth Care Worker will maintain a flexible, organized, and efficient work schedule.
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The Administrative Assistant is responsible for the overall management of administrative, clerical and operational functioning of the program.
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The Assistant Lead Clinician is responsible for providing mental health assessment and counseling intervention services, as well as continually monitoring and documenting clients’ mental well-being and overall adjustment to the Unaccompanied Minor’s program. The Assistant Lead Clinician’s functions are performed as part of a multi-disciplinary team and include development and implementation of client therapeutic plans, facilitating transfers, and reunification planning. All duties will be performed based on education, training and certified counseling experience within the social service field. The Assistant Lead Clinician is subject to work extended hours and weekends, and to be on-call.
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The Assistant Lead Clinician is responsible for providing mental health assessment and counseling intervention services, as well as continually monitoring and documenting clients’ mental well-being and overall adjustment to the Unaccompanied Minor’s program. The Assistant Lead Clinician’s functions are performed as part of a multi-disciplinary team and include development and implementation of client therapeutic plans, facilitating transfers, and reunification planning. All duties will be performed based on education, training and certified counseling experience within the social service field. The Assistant Lead Clinician is subject to work extended hours and weekends, and to be on-call.
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The Assistant Lead Medical Coordinator (ALMC) is responsible for guiding and ensuring the quality of nursing services, treatment, and/or interventions provided to Unaccompanied Minor’s (UM) in the programs. The ALMC is devoted to the delivery of medical care in our setting with the emphasis on disease prevention and health maintenance. Additional responsibilities include ensuring compliance with regulations in policy development and implementation according to State Licensing and ORR, as well as on-going program refinement based on advances in the program.
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The Assistant Lead Medical Coordinator (ALMC) is responsible for guiding and ensuring the quality of nursing services, treatment, and/or interventions provided to Unaccompanied Minor’s (UM) in the programs. The ALMC is devoted to the delivery of medical care in our setting with the emphasis on disease prevention and health maintenance. Additional responsibilities include ensuring compliance with regulations in policy development and implementation according to State Licensing and ORR, as well as on-going program refinement based on advances in the program.
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The Assistant Program Director is responsible for assisting in the operational, managerial, and administrative duties relating to the program. The Assistant Program Director must maintain a flexible work schedule that may include working hours other than regular work schedule and evenings, weekends and holidays.
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The Case Manager is responsible for the submission of service plans and other assessments required for the compiling of a comprehensive case file found on Southwest Key Programs (SWK) designated web-based program with supporting documentation maintained in physical files. The Case Manager is required to maintain a flexible, organized and efficient work schedule and is subject to work extended hours, weekends, and be on-call.
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The Case Manager is responsible for the submission of service plans and other assessments required for the compiling of a comprehensive case file found on Southwest Key Programs (SWK) designated web-based program with supporting documentation maintained in physical files. The Case Manager is required to maintain a flexible, organized and efficient work schedule and is subject to work extended hours, weekends, and be on-call.
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The Case Manager is responsible for the submission of service plans and other assessments required for the compiling of a comprehensive case file found on Southwest Key Programs (SWK) designated web-based program with supporting documentation maintained in physical files. The Case Manager is required to maintain a flexible, organized and efficient work schedule and is subject to work extended hours, weekends, and be on-call.