The Regional Lead Home Study Worker supports the Assistant Program Director of Home Study in the day to day operation of the home study department including assigning of caseloads, review of home study reports and internal audits of department staff. The Regional Lead Home Study Worker also may maintain a home study caseload. All duties are performed based on administrative training and direct supervision of the Assistant Program Director or Program Director. The Regional Lead Home Study Worker maintains a flexible, organized and efficient work schedule and is subject to work overtime and be on-call.

  The Post Release Worker III is responsible for providing Level 1, 2, & 3 post release services to youth who have been released from ORR’s custody to a sponsor in the United States. The Post Release Worker III is responsible for assessing, facilitating and monitoring all assigned caseloads. The Post Release Worker III provides clinical case management, promotes the safety and well-being of children and coordinates supportive services in the community where the child resides. Post Release Worker III reports to the Lead Post Release Worker or designee. The Post Release Worker III maintains a flexible, organized and efficient work schedule and is subject to work extended hours, weekends and be on-call.

  The Clinical Consultant supports the Lead Clinical Consultant in the provision of Targeted Technical Assistance (TA) and Clinical Case Consultation for the Refugee and Migrant Behavioral Health Technical Assistance Center. This role is instrumental in delivering high- quality services to providers in collaboration with the Provider Outreach Specialist.

This position performs highly complex (senior level) tasks related to the SWK Corporate Credit Card program administration. Work involves administrating the Corporate Credit Card Program, including handling the card care request process, card usage, delinquency management, accounting of credit card transactions, overviewing the payments, reporting, and data analytics. Provides internal customer support and responds to inquiries or follows up with cardholders and their managers on various topics to reinforce internal policies and rules.

    The Facilities and Maintenance Technician is responsible for the maintenance and upkeep of Southwest Key Programs facilities / grounds keeping related items, including disposal of garbage and light janitorial work. All duties will be performed based on professional training and experience, with minimal supervision. The position is subject to work overtime.

  The Financial Accountant I is responsible for the financial activities of the assigned programs.

  The Financial Accountant III is responsible for supporting a variety of accounting functions, including but not limited to program level accounting for a portfolio of programs, balance sheet reconciliations, bank reconciliations, and performing other more complex, routine and non-routine accounting tasks and projects, while providing exceptional customer service to our internal and external customers.

  The Human Resources Generalist acts as the ‘customer-facing’ business partner to the leadership team and employee population of the assigned business unit and/or geographic area of responsibility.  This role provides expertise and direct support in the areas of employee relations, performance management, and employee training/development.  The HR Generalist II will be the primary point of contact to the assigned ‘customer’ base, from the standpoint of managing the administration of human resources policies, procedures and programs.  The number of employees this position supports could exceed 1000, depending on the seasonal and operational needs of the organization.  The HR Generalist II will leverage the HR ‘specialist’ team at Headquarters, as needed, to deliver high quality HR services, and help execute the organization’s overall HR strategy.  The HR Generalist II will be based in Phoenix, AZ with frequent travel throughout the assigned region.  This position will report directly to the Director, Employee Relations in our Austin, TX National Headquarters, or to the corresponding Regional Director, Employee Relations.

  Southwest Key seeks a highly skilled Lead Oracle Fusion Cloud Solution Architect in Finance Technology and Processes to join our team. As a Lead Finance Solution Architect, you will design, implement, and maintain technology and processes that meet the finance department’s goals and objectives. You will work closely with cross-functional teams, including finance, Technology, and business stakeholders, to create a roadmap and execution and ensure that solutions align with business objectives.

  Reporting to the VP of Human Resources, the National Director of Compensation will oversee the Compensation Department.  The Compensation Director directs, designs, and plans compensation policies, objectives, and initiatives. They will oversee the collection of wage, salary, and incentive survey data to ensure the organization’s compensation programs/objectives are competitive.   The National Compensation Director plans and administers long and short-term equity programs and executive programs that drive company performance and comply with laws and regulations.

  The Operations Coordinator must be dependable and organized to assist with the coordination of daily activities to run smoothly and ensure that deadlines, plans for events, or anything related get accomplished on time with no issues. The Operations Coordinator is responsible for running tactical, strategic, operational, administrative, and project management support to Southwest Key Programs. The Operations Coordinator will contribute to an administrative capacity by coordinating the successful administration and project management as established and set by the Chief of the Department. The Operations Coordinator is a critical player in the day-to-day operations of Southwest Key Programs, including monitoring and evaluating progress toward goals. Must have elevated professionalism and discretion as the Operations Coordinator would be collaborating with external parties, including the Board of Directors, outside Executives, clients, and vendors.

  The Provider Engagement and TA Specialist works directly with behavioral health providers and other potential partners to engage and connect them with technical assistance (TA), clinical case consultation, and other services offered via the SAMHSA grant project which focuses on bolstering behavioral health support for Refugees and Migrants (R/M). Creates a strategy and marketing plan that uses data to get service providers interested in the program, which must be updated throughout the period of performance. Provides targeted TA and coaching for organizations that serve R/M people.

  The Prevention of Sexual Abuse (PSA) Intake Specialist manages consultation calls related to abuse and neglect. The PSA Intake Specialist is responsible for screening, assessing, and categorizing calls 24 hours a day/7 days a week during their assigned on-call rotation. The PSA Intake Specialist ensures that intake calls are assessed to determine reporting requirements. Furthermore, they are responsible for ensuring that responses related to consultation calls are sent in a timely manner and are accurately tracked.

  Perform moderately complex to advanced (senior-level) auditing work for Southwest Key Programs (SWK). Work involves performing and helping to coordinate the planning, contributing, and conducting audits of SWK departments, programs and services, and business operations, internal control systems and structures, supporting technologies, and related records. Assists the Director of Internal Audit (IA) to oversee development of issues and recommendations for improvement, and determines whether established company goals, objectives, processes, and procedures are accomplished. Evaluates company, contractor, and related entities compliance with laws, rules, regulations, and policies. Coordinates with the Director of IA to complete assessments involving the adequacy of manual and automated controls intended to safeguard assets and determines whether SWK company and contractor resources are being used efficiently and effectively. Assists the Director of Internal Audit with Enterprise Risk Management processes and procedures. Work is performed in accordance with the International Professional Practices Framework (IPPF) or Red Book, as well as Generally Accepted Government Auditing Standards (Yellow Book), and all pertinent Southwest Key Programs policies, procedures, and governance standards. Work is performed under the supervision of the Director of IA with minimal supervision with considerable latitude for the use of initiative and independent judgment.

  The Senior Systems Architect is responsible for the design, configuration, operation to analyze our technology portfolio and provide recommendations for simplification, moderation and optimization of our technology assets.  To provide architecture leadership to create and implement solution architecture components. Assist with the creation of architectural artifacts for key technology initiatives.   

Reporting to the National Sr. Director of Talent Acquisition, the University Relationship Manager will be responsible for building and maintaining the relationship with the universities and the internship program. The University Relationship Manager plays a vital role in connecting Southwest Key with university and college students across the US. This person will be responsible for developing and executing an innovative partnership and early career strategies that support talent acquisition and diversity priorities across all SWK business units. This person will align with high schools and university recruiting as they will champion SWK's mission and values, inspiring students to build their careers with Southwest Key Programs.

The VP of Technology Advocacy for Social Impact plays a key role in divisional strategic planning, and expanding the organization’s external network, driving innovation, and creating a thriving digital societal ecosystem that benefits both the organization and its partners, with senior executive leaders, and the CEO’s office to provide essential information technology services that support the community development goals. This position will report to the Chief Digital Officer.

Responsible for leading the design, implementation, and management of comprehensive quality assurance and compliance program services. Ensure adherence to all relevant regulations, policies, and standards. Lead development and implementation of policies to guide program operations, ensuring alignment with organizational goals and best practices. Provide oversight to ensure consistent policy implementation. Establish and maintain robust data collection and analysis systems to inform decision-making. Utilize data insights to identify trends, challenges, and opportunities for improvement. Establish and monitor key performance indicators (KPIs) for program operations, with a strong emphasis on compliance metrics. Analyze data to drive performance improvements and ensure program effectiveness. Lead development and implementation of training programs to ensure staff competency in job functions, compliance, data management, and policy adherence. Proactively identify and mitigate risks through comprehensive risk management strategies.

  The Vice President of UM Program Operations is responsible for leading and managing various services and programs. The Vice President of UM Program Operations is responsible for driving the implementation of programs and complex initiatives that support operations at the division level vision for the future.  Collaboration with senior operational leadership to ensure adequate cross-departmental collaboration and alignment with organizational goals.  Responsible for providing strategic leadership and direction in the division's operations planning, implementation, improvement, and evaluation. Ensuring Program Services operate at the highest efficiency level and consistently make strides to evolve support and build sustainable business operations.

The VP of UM Operational Budget and Procurement will work in close collaboration with the Finance Department. Responsible for overseeing and optimizing UM's operational budget, financial planning, and procurement strategies. Collaborates with various departments to ensure efficient opearational resource allocation, cost-effectiveness, and compliance with financial regulations. Collaborate closely with the Finance Department on the development and execution of comprehensive budgeting processes, forecasting, and financial analysis. Collaborate with the agency’s Finance Department on procurement initiatives, assists as needed  negotiating contracts, and managing vendor relationships to ensure the highest standards of quality and value for the organization.

Strategic oversight and tactical management of UM Division property and real estate assets.  Acting as the liaison between SWK and Landlords and actively leading lease development and management.  Ensuring compliance with funding guidelines, collaborating with various departments, and managing specific operational aspects of real estate. Responsible and accountable for overseeing the technical maintenance and upkeep of properties, implementing efficient maintenance schedules, coordinating with external vendors, and ensuring that all properties meet the highest standards of safety and functionality.

  The Assistant Lead Teacher is a professional leader in organizing the Education Department in partnership with Program Director or designee. The Assistant Lead Teacher is responsible for assisting with the curriculum development which facilitates instruction appropriate for students with a variety of academic competencies, backgrounds, skills, and learning needs. To design and implement daily instruction of all core subject areas to include: ESL, PE and Vocational Courses. The Assistant Lead Teacher is to promote a positive climate of learning and excellence where students have the opportunity to enhance their developmental growth. #SWSR

  The Transition Coach is responsible for developing job opportunities for job seekers served through workforce programs. The Transition Coach works closely with center management and staff to identify eligible job seekers who possess the necessary skills and experience to fill job openings with hiring employers. Work involves development of subsidized and unsubsidized employment opportunities, On-the-Job Training (OJT), internships and apprenticeships. The goal for job seekers served is employment at or above the prevailing wage for their chosen occupation. The Transition Coach will also accept and process WorkInTexas (WIT) applications and ensure completeness and quality.

The Career Coach is responsible for servicing adults and youth (ages 14-24) through the Workforce Innovation & Opportunity Act (WIOA) program and universal customers.  Services include eligibility verification, case management, assessment and progress monitoring.  This position will also coordinate supportive services and provide follow-up services to ensure that necessary supports are in place.  The target goal for customers served is employment at or above the self-sufficiency wage with job retention tracked for at least one year after exiting the program.  

  The Case Manager is responsible for the submission of service plans and other assessments required for the compiling of a comprehensive case file found on Southwest Key Programs (SWK) designated web-based program with supporting documentation maintained in physical files. The Case Manager is required to maintain a flexible, organized and efficient work schedule and is subject to work extended hours, weekends, and be on-call.

  The Pre-Employment Specialist is responsible for the day-to-day administrative support of a variety of recruiting functions, including pre-employment processes, recruiting vendor administrative duties, and providing exceptional customer service to our internal & external customers.

  The Program Director is responsible for the operational, managerial, and administrative duties relating to the program and is the first point of contact in case of emergency situation. The Program Director must maintain a flexible work schedule that may include working hours other than regular work schedule and evenings, weekends and holidays. #SWSR

  The Prevention of Sexual Abuse (PSA) Compliance Manager is responsible for the preventative education, detection, management, reporting, implementation, and compliance with the HHS Interim Final Rule (IRF): Standards to Prevent, Detect, and Respond to Sexual Abuse and Sexual Harassment Involving Unaccompanied Children (45 C.F.R. Part 411) in order to prevent and respond to sexual abuse and harassment involving Unaccompanied Children (UC).   This position works with program employees to ensure policies and best practices for the prevention of sexual abuse and harassment are followed. Furthermore, this position collaborates in the development of training content, tools, strategies, form development, process flow, and corrective action planning focused on the prevention of sexual abuse and harassment. The PSA Compliance Manager will work with a multidisciplinary team experienced in the provision of programmatic services and in adherence to child welfare practices and external investigations.

  The Prevention of Sexual Abuse (PSA) Compliance Manager is responsible for the preventative education, detection, management, reporting, implementation, and compliance with the HHS Interim Final Rule (IRF): Standards to Prevent, Detect, and Respond to Sexual Abuse and Sexual Harassment Involving Unaccompanied Children (45 C.F.R. Part 411) in order to prevent and respond to sexual abuse and harassment involving Unaccompanied Children (UC).   This position works with program employees to ensure policies and best practices for the prevention of sexual abuse and harassment are followed. Furthermore, this position collaborates in the development of training content, tools, strategies, form development, process flow, and corrective action planning focused on the prevention of sexual abuse and harassment. The PSA Compliance Manager will work with a multidisciplinary team experienced in the provision of programmatic services and in adherence to child welfare practices and external investigations.

  The Prevention of Sexual Abuse (PSA) Compliance Manager is responsible for the preventative education, detection, management, reporting, implementation, and compliance with the HHS Interim Final Rule (IRF): Standards to Prevent, Detect, and Respond to Sexual Abuse and Sexual Harassment Involving Unaccompanied Children (45 C.F.R. Part 411) in order to prevent and respond to sexual abuse and harassment involving Unaccompanied Children (UC).   This position works with program employees to ensure policies and best practices for the prevention of sexual abuse and harassment are followed. Furthermore, this position collaborates in the development of training content, tools, strategies, form development, process flow, and corrective action planning focused on the prevention of sexual abuse and harassment. The PSA Compliance Manager will work with a multidisciplinary team experienced in the provision of programmatic services and in adherence to child welfare practices and external investigations.

  The Prevention of Sexual Abuse (PSA) Compliance Manager is responsible for the preventative education, detection, management, reporting, implementation, and compliance with the HHS Interim Final Rule (IRF): Standards to Prevent, Detect, and Respond to Sexual Abuse and Sexual Harassment Involving Unaccompanied Children (45 C.F.R. Part 411) in order to prevent and respond to sexual abuse and harassment involving Unaccompanied Children (UC).   This position works with program employees to ensure policies and best practices for the prevention of sexual abuse and harassment are followed. Furthermore, this position collaborates in the development of training content, tools, strategies, form development, process flow, and corrective action planning focused on the prevention of sexual abuse and harassment. The PSA Compliance Manager will work with a multidisciplinary team experienced in the provision of programmatic services and in adherence to child welfare practices and external investigations.

  The Regional IT Support Specialist is primarily responsible for providing excellent customer service and support in a responsive, respectful manner to end users on a variety of computer and telecommunications issues. Installs and maintains computer hardware, software and peripherals. The position may require more work hours than the normal eight-hour workday.

  The Regional Registered Nurse (Regional RN) is responsible for guiding and ensuring the quality of clinical services, treatment, and/or interventions provided to Unaccompanied Minor’s (UM) for multiple SWK programs in a region in collaboration with the Regional Director of Medical Operations and contracted medical providers. The Regional RN is devoted to overseeing delivery of medical care in Southwest Key program settings with the emphasis on disease prevention and health maintenance. Additional responsibilities include ensuring compliance with State licensing, Office of Refugee Resettlement (ORR), and all policies and procedures implemented by Southwest Key Programs. #SWSR #ZR .  

  The Regional Registered Nurse (Regional RN) is responsible for guiding and ensuring the quality of clinical services, treatment, and/or interventions provided to Unaccompanied Minor’s (UM) for multiple SWK programs in a region in collaboration with the Regional Director of Medical Operations and contracted medical providers. The Regional RN is devoted to overseeing delivery of medical care in Southwest Key program settings with the emphasis on disease prevention and health maintenance. Additional responsibilities include ensuring compliance with State licensing, Office of Refugee Resettlement (ORR), and all policies and procedures implemented by Southwest Key Programs. #SWSR

  The Trainer must be a professional leader in organizing the training department in partnership with Program Director or designee.  The Trainer is responsible for the development of training courses appropriate to meet the needs of the Unaccompanied Minor’s program with staff from a variety of cultural backgrounds.  The Trainer is to promote a positive climate of learning and excellence where employees have the opportunity to enhance their professional growth.

  The Youth Specialist is responsible for engaging and recruiting out of school youth (OSY) to participate in workforce-funded youth activities and projects. The Youth Specialist works closely with center management and Workforce Innovation and Opportunity Act (WIOA) staff to identify eligible youth for an OSY Academy pilot project.  The Youth Specialist oversees the delivery of career exploration, career assessments, career pathways planning, coaching, mentoring, professional and leadership development, financial literacy, internships, and work experience for eligible youth. Working with the WIOA staff, the Youth Specialist assists youth to obtain a high school diploma or GED, obtain marketable credentials and skills, and prepares them for secondary education, training, or employment.  The goals for youth served are completion of a high school diploma or GED, secondary education or credentials, and employment at or above the prevailing wage for their chosen occupation. 

  The Prevention of Sexual Abuse (PSA) Compliance Manager is responsible for the preventative education, detection, management, reporting, implementation, and compliance with the HHS Interim Final Rule (IRF): Standards to Prevent, Detect, and Respond to Sexual Abuse and Sexual Harassment Involving Unaccompanied Children (45 C.F.R. Part 411) in order to prevent and respond to sexual abuse and harassment involving Unaccompanied Children (UC).   This position works with program employees to ensure policies and best practices for the prevention of sexual abuse and harassment are followed. Furthermore, this position collaborates in the development of training content, tools, strategies, form development, process flow, and corrective action planning focused on the prevention of sexual abuse and harassment. The PSA Compliance Manager will work with a multidisciplinary team experienced in the provision of programmatic services and in adherence to child welfare practices and external investigations.

  The Case Manager is responsible for the submission of service plans and other assessments required for the compiling of a comprehensive case file found on Southwest Key Programs (SWK) designated web-based program with supporting. documentation maintained in physical files. The Case Manager is required to maintain a flexible, organized, and efficient work schedule and is subject to work extended hours, weekends, and be on-call. #SWCR

  The Clinician is responsible for providing mental health screenings and counseling intervention services, as well as continually monitoring and documenting minors’ mental well-being and overall adjustment to the Unaccompanied Minors program. The Clinician’s functions are performed as part of a multi-disciplinary team and include development and implementation of minor counseling plans, facilitating referrals, transfers, and reunification planning. All duties will be performed based on education, training, and certified counseling experience within the social service and/or mental health fields. The clinician is subject to work extended hours, and to be on-call. #SWCR

  The Prevention of Sexual Abuse (PSA) Compliance Manager is responsible for the preventative education, detection, management, reporting, implementation, and compliance with the HHS Interim Final Rule (IRF): Standards to Prevent, Detect, and Respond to Sexual Abuse and Sexual Harassment Involving Unaccompanied Children (45 C.F.R. Part 411) in order to prevent and respond to sexual abuse and harassment involving Unaccompanied Children (UC).   This position works with program employees to ensure policies and best practices for the prevention of sexual abuse and harassment are followed. Furthermore, this position collaborates in the development of training content, tools, strategies, form development, process flow, and corrective action planning focused on the prevention of sexual abuse and harassment. The PSA Compliance Manager will work with a multidisciplinary team experienced in the provision of programmatic services and in adherence to child welfare practices and external investigations.

  The Prevention of Sexual Abuse (PSA) Compliance Manager is responsible for the preventative education, detection, management, reporting, implementation, and compliance with the HHS Interim Final Rule (IRF): Standards to Prevent, Detect, and Respond to Sexual Abuse and Sexual Harassment Involving Unaccompanied Children (45 C.F.R. Part 411) in order to prevent and respond to sexual abuse and harassment involving Unaccompanied Children (UC).   This position works with program employees to ensure policies and best practices for the prevention of sexual abuse and harassment are followed. Furthermore, this position collaborates in the development of training content, tools, strategies, form development, process flow, and corrective action planning focused on the prevention of sexual abuse and harassment. The PSA Compliance Manager will work with a multidisciplinary team experienced in the provision of programmatic services and in adherence to child welfare practices and external investigations.

  The Teacher I – noncertified is responsible for curriculum development which facilitates instruction appropriate for students with a variety of academic competencies, backgrounds, skills, and learning needs.  To design and implement daily instruction of all core subject areas to include: ESL, PE and Vocational Courses.  The Teacher is to promote a positive climate of learning and excellence where students have the opportunity to enhance their developmental growth.

  The Teacher I – noncertified is responsible for curriculum development which facilitates instruction appropriate for students with a variety of academic competencies, backgrounds, skills, and learning needs.  To design and implement daily instruction of all core subject areas to include: ESL, PE and Vocational Courses.  The Teacher is to promote a positive climate of learning and excellence where students have the opportunity to enhance their developmental growth.

Undertakes a professional internship designed to provide on-the-job training and experience to recent college graduates. Engages in various work assignments, projects, and activities of varying complexity, structured to enable the intern to gain the necessary knowledge, skills and abilities needed to perform at a professional level, typically identified with a targeted exempt position. Receives training and mentorship in planning and carrying out activities and assignments.

  The Teacher is responsible for developing and facilitating educational curricula and behavioral management programming within the classrooms.

      The Assistant Lead Medical Coordinator (ALMC) is responsible for guiding and ensuring the quality of clinical services, treatment, and/or interventions provided to Unaccompanied Minor’s (UM) at an assigned SWK program in collaboration with the Regional RN, LMC, and medical providers. The ALMC is devoted to overseeing the delivery of medical care in colaboration with the LMC in Southwest Key program settings with the emphasis on disease prevention and health maintenance. Additional responsibilities include ensuring compliance with state licensing, Office of Refugee Resettlement (ORR), and all policies and procedures implemented by Southwest Key Programs.  

  The Human Resources Generalist acts as the ‘customer-facing’ business partner to the leadership team and employee population of the assigned business unit and/or geographic area of responsibility.  This role will provide expertise and direct support in the areas of employee relations, performance management, recruiting and selection, compensation/benefits administration, and employee training/development.  The HR Generalist will be the primary point of contact to the assigned ‘customer’ base, from the standpoint of managing the administration of human resources policies, procedures and programs.  The number of employees this position supports could exceed 1000, depending on the seasonal and operational needs of the organization.  The HR Generalist will leverage the HR ‘specialist’ team at Headquarters, as needed, to deliver high quality HR services, and help execute the organization’s overall HR strategy.  The HR Generalist will be based in his/her city of residence, with frequent travel throughout the assigned region.  This position will report directly to the Employee Relations Director in our Austin National Headquarters.

The Lead Teacher is a professional leader in organizing the Education Department in partnership with Program Director or designee. The Lead Teacher is responsible for curriculum development which facilitates instruction appropriate for students with a variety of academic competencies, backgrounds, skills, and learning needs. To design and implement daily instruction of all core subject areas to include: ESL, PE and Vocational Courses. The Lead Teacher is to promote a positive climate of learning and excellence where students have the opportunity to enhance their developmental growth.