The Regional Lead Home Study Worker supports the Assistant Program Director of Home Study in the day to day operation of the home study department including assigning of caseloads, review of home study reports and internal audits of department staff. The Regional Lead Home Study Worker also may maintain a home study caseload. All duties are performed based on administrative training and direct supervision of the Assistant Program Director or Program Director. The Regional Lead Home Study Worker maintains a flexible, organized and efficient work schedule and is subject to work overtime and be on-call.

  The Buyer is responsible to ensure the Program is in compliance with the requirements from the Corporate guidelines. The Buyer will research, evaluate, and buy products to meet the local regional office Programs daily operational needs. Buyer will electronically submit all orders requested by the Program.

    The Care Coordinator is responsible for providing high-quality home-based and community-based services to youth and their families utilizing a recovery based and trauma-informed approach and  providing direct mental health services including but not limited to; rehabilitative skills training, case management, care coordination, symptom management and crisis intervention. The  Care Coordinator will work with the provider community to develop responsive and flexible resources that facilitate community-based interventions and supports that correspond with the needs of the youth and families. Care Coordinators will conduct assessment of strengths and needs at regular intervals to ensure optimal and personalized services. The Care Coordinator will work with a Youth and Family Team for each youth and family with the purpose of being instrumental in developing effective Service Plans. The Care Coordinator will ensure to comply with all documentation policies and procedures. The Care Coordinator will maintain a flexible, organized and efficient work schedule and is subject to work more than a normal work day and be on-call to facilitate program services. #SWCR

This position performs highly complex (senior-level) contract administration work, including managing a team of specialists who perform contract maintenance and monitoring duties. Work involves managing contracts for low to high-dollar projects through vendor performance management and billing reviews. Assists in establishing departmental policies, procedures, and desktop protocols for contract administration.

This position performs highly complex (senior-level) contract management work, including contract maintenance and monitoring. Work involves providing orientation and technical assistance on SWK policies and expectations to vendors. Conducts monitoring of contract performance to ensure that service or product delivery is in accordance with contract terms. Develops, implements, and monitors corrective actions and/or sanctions. Investigates and validates individual, community, and SWK staff complaints relating to contract performance. Interprets and clarifies standards, policies, and procedures to improve vendor performance. Reviews vendor billings and resolves billing rejections, problems, and/or issues.

    The Contracts Manager works with Legal Counsel to manage contracts on behalf of Southwest Key and its affiliated entities. #SWHQ

  The Contractual Clinician  provides assessment, triage, and treatment to individuals diagnosed with mental illnesses who may also have co-occurring substance use disorders and/or chronic health conditions. Contractual Clinician may be subject to work extended hours and weekends, and to be on-call. #SWCR

This position performs highly complex (senior-level) tasks related to the SWK Corporate Credit Card program administration. Work involves administrating the Corporate Credit Card Program, including handling the card care request process, card usage, delinquency management, accounting of credit card transactions, overviewing the payments, reporting, and data analytics. Provides internal customer support and responds to inquiries or follows up with cardholders and their managers on various topics to reinforce internal policies and rules.

Perform advanced (senior level) internal audit and finance functions and work.  Work involves directing and developing a risk-based annual internal audit plan and budget for evaluating the effectiveness of controls in place to manage significant financial reporting and other risk exposures, safeguard company assets, and compliance with laws and regulations. Responsible for selection of external auditors and ensuring audit workflow meets SWK reporting timelines. Regularly evaluates departments/divisions of the organization to determine if they are performing in compliance with recommended processes, procedures and business controls. Suggests new initiatives, controls, and procedures to ensure good business practices are in place. Facilitates audit related meetings and implements changes recommended by external auditors. Ensures internal audit training program for management and staff is established and regularly updated. Advanced skills in Generally Accepted Accounting Principles (GAAP) is required. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. #SWHQ

    The Administrative Assistant is responsible for providing administrative support to the Legal Department as requested.  This includes conducting research, preparing reports, tracking complex project developments, organizing files, drafting correspondence, coordinating team schedules, processing and tracking expenses, and generally keeping all aspects of the department organized and efficient.  Often privy to sensitive information, the Administrative Assistant is organized, professional, discrete, and able to maintain confidentiality at all times. #SWHQ

      The Facilities and Maintenance Technician is responsible for the maintenance and upkeep of Southwest Key Programs facilities / grounds keeping related items, including disposal of garbage and light janitorial work. All duties will be performed based on professional training and experience, with minimal supervision. The position is subject to work overtime.

The Facilities/Custodial Supervisor is responsible for the management, supervison and coordination of labor crew activities engaged in maintenance, minor repair and construction, and/or overall appearance of the facilities. Assures the effective functioning of the facility to provide an efficient and safe working environment for employees and their activities by using best business practices to manage resources, services and processes to meet the needs of the organization. The Facilities/Custodial Supervisor  is subject to work more than a 40-hour work week, if necessary.

    The Financial Accounting Manager I is responsible for overseeing the accounting activities of a team of accountants, providing direct supervision and work leadership, and ensuring that the objectives of the team are met.  The team will be focused on one of the subsets of financial accounting’s overall areas of responsibility, e.g., Corporate, Unaccompanied Minors Shelters, Youth Justice/Community Based programs, Other Programs, Accounts Receivable, Reporting, Audit and Taxes, and other areas.  The Financial Accounting Manager I will also serve as an internal subject matter expert in the area he or she is overseeing. The Financial Accounting Manager I will oversee other staff. #SWHQ

    The Financial Accounting Manager II is responsible for overseeing the accounting activities of a team of accountants, providing direct supervision and work leadership, and ensuring that the objectives of the team are met.  The team will be focused on one of the subsets of financial accounting’s overall areas of responsibility, e.g., Unaccompanied Minors Shelters, Youth Justice/Community Based programs, Accounts Receivable, Charter School, Consolidated & External Reporting and Taxes.  The Financial Accounting Manager II will also serve as an internal subject matter expert in the area he or she is overseeing. The Financial Accounting Manager II will oversee a staff of more than five direct reports. #SWHQ

This position performs highly complex (senior-level) tasks related to the management of a fleet of vehicles.  Work involves planning, directing, managing, coordinating, and supervising fleet vehicles' acquisition, utilization, maintenance, repair, replacement, and disposal.   The fleet manager also serves as the primary contact concerning the vehicle fleet and operations. 

The Medicaid Administrative Specialist is responsible for managing critical administrative duties that support Southwest Key Programs operating as a Medicaid provider. As the Medicaid Administrative Specialist, you will be a critical liaison between our youth and families, staff and Managed Care Organizations. The Medicaid Administrative Specialist will manage, but not limited to, provider enrollment, credentialing, claims and billing, insurance and benefits verification. Candidates must possess an empathetic telephone and in-person presence, strong attention to detail, problem solving skills, and a goal driven work ethic. #SWHQ

    The Payroll Specialist is responsible for the payment of W-2 wages/salaries for assigned program employees. The Payroll Specialist will work closely with other departments within Southwest Key to ensure that the Payroll Department has all necessary information to process payroll on a semi-monthly basis, including adjusting journal entries in the general ledger. The Payroll Specialist will maintain a flexible, organized, and efficient work schedule and is subject to work extended hours. #SWHQ

    Perform advanced (senior level) purchasing and procurement work. Work involves planning, organizing, coordinating, and preparing specifications for purchasing commodities and services; preparing procurement documents; and monitoring the maintenance of detailed records of items purchased, received, prepared, and issued. Supervise regional buyers. Develop schedules, priorities, and standards for achieving established goals in support of the Procurement Department. Coordinate efforts to develop action plans to improve systems, processes, and procedures. Ensure compliance with mandated state and federal procurement regulations. Advise departments on purchasing procedures and quality of commodities, supplies and services. Work under minimal supervision, with considerable latitude for the use of initiative and independent judgment.

    The Project Manager III drives the coordination of high priority projects that influence operations at the agency level. Though sometimes focusing their support on a specified region, this role supports efforts at the organization level.  The goal of this position is to push the quality of projects, reduce the time between ideation to implementation, and to involve necessary stakeholders needed to reduce operational redundancies. The individual occupying this role will create systems to streamline projects, without unnecessary additional burden to stakeholders participating in the project’s implementation. May require up to 20% travel. This role reports to the Regional Director of Operations – Austin.

This position performs highly complex (senior-level) quality assurance work for procurement transactions. Work involves developing a quality review process to verify that procurement and contract transactions are completed in accordance with SWK policies and procedures.  Develops and updates key performance metrics and associated reports.  Recommends policy and procedural changes based on quality reviews and identifies training opportunities.  

The Receptionist/Front Office Administrative Assistant is responsible for the general office functions of the reception and front office area at the Southwest Key Headquarters office, oversight for greeting and screening visitors and vendors, answering incoming calls, and completing general administrative tasks. Works under moderate supervision, with limited latitude for the use of initiative and independent judgement

    The Regional Director of Operations is a critical leadership role in the organization and is accountable for the success of synchronicity amongst headquarters and regional operation functions.  Their primary goal is to ensure that daily operational functions are running smoothly and that said functions tie back to the greater focus, goals and practice of the organization.  The Regional Director of Operations works closely with program leadership and the operations departments to ensure that projects are moved timely, resourced effectively, and connected to longer term sustainability.  The Regional Director of Operations reports directly to the Chief Operations and Programs Officer.  May require up to 40% travel.

This position performs highly complex (senior-level) tasks related to vendor recruitment, management, and the enrollment of small and minority businesses.    Work involves developing and implementing the SWK vendor outreach and recruitment program, including the enrollment of minority and women-owned businesses.  Participates in conferences, showcases, and other events to help recruit viable vendors.  Maintain the vendor registration process, including adding new vendors to the SWK approved vendor list and re-verifying vendor eligibility.  Investigates and monitors contracts for utilization of minority and women-owned business enterprise participation for compliance by vendors. #SWHQ

    The Accounts Payable Specialist is responsible for the processing of invoices and check requests from both vendors and company personnel.

    The Assistant Lead Medical Coordinator (ALMC) is responsible for guiding and ensuring the quality of clinical services, treatment, and/or interventions provided to Unaccompanied Minors (UM)  in collaboration with the Regional Director of Nursing and contracted physicians. The ALMC is devoted to the delivery of medical care in Southwest Key program settings with the emphasis on disease prevention and health maintenance. Additional responsibilities include ensuring compliance with State licensing, Office of Refugee Resettlement (ORR), and all policies and procedures implemented by Southwest Key Programs.  

  The Buyer is responsible to ensure the Program is in compliance with the requirements from the Corporate guidelines. The Buyer will research, evaluate, and buy products to meet the local regional office Programs daily operational needs. Buyer will electronically submit all orders requested by the Program. #SWHQ

  The Career Coach is responsible for servicing adults and youth (ages 14-24) through the Workforce Innovation & Opportunity Act (WIOA) program and universal customers.  Services include eligibility verification, case management, assessment and progress monitoring.  This position will also coordinate supportive services and provide follow-up services to ensure that necessary supports are in place.  The target goal for customers served is employment at or above the self-sufficiency wage with job retention tracked for at least one year after exiting the program.  

    The Career Support Specialist - RESEA (CSS-RESEA) is responsible for serving individuals through the Reemployment Services and Eligibility Assessment (RESEA) program.  RESEA targets Unemployment Insurance (UI) claimants who are most likely to exhaust benefits and in need of reemployment services. The CSS-RESEA engages UI claimants to provide an array of resources that support reemployment. CSS-RESEA also connects UI claimants with career services, including co-enrollments in the Workforce Innovation and Opportunity Act (WIOA) program, as appropriate.

    The Career Support Specialist - RESEA (CSS-RESEA) is responsible for serving individuals through the Reemployment Services and Eligibility Assessment (RESEA) program.  RESEA targets Unemployment Insurance (UI) claimants who are most likely to exhaust benefits and in need of reemployment services. The CSS-RESEA engages UI claimants to provide an array of resources that support reemployment. CSS-RESEA also connects UI claimants with career services, including co-enrollments in the Workforce Innovation and Opportunity Act (WIOA) program, as appropriate.

    The Choices Career Coach is responsible for providing services to individuals who receive Temporary Assistance to Needy Families (TANF) and customers from the Universal Population.  Services include eligibility verification, case management, interviews and assessments, and progress monitoring and tracking.  The Career Coach will also coordinate supportive services and conduct follow-up to ensure that necessary supports are in place, including conducting home visits.  The goal for customers served is employment at or above the self-sufficiency wage with job retention tracked for at least one year after exiting the program.

    Client Services Representative is responsible for performing professional level work assisting childcare providers and individuals seeking or receiving childcare assistance, while working within federal, state, and local regulations and policies.  To evaluate and determine eligibility of clients to receive services under the Child Care Delivery System (CCDS).

   The Clinician is responsible for providing mental health assessment and counseling intervention services, as well as continually monitoring and documenting clients’ mental well-being and overall adjustment to the Unaccompanied Minors program. The Clinician’s functions are performed as part of a multi-disciplinary team and include development and implementation of client therapeutic plans, facilitating transfers, and reunification planning. All duties will be performed based on education, training and certified counseling experience within the social service and/or mental health fields. The clinician is subject to work extended hours and weekends, and to be on-call.

   The Clinician is responsible for providing mental health assessment and counseling intervention services, as well as continually monitoring and documenting clients’ mental well-being and overall adjustment to the Unaccompanied Minors program. The Clinician’s functions are performed as part of a multi-disciplinary team and include development and implementation of client therapeutic plans, facilitating transfers, and reunification planning. All duties will be performed based on education, training and certified counseling experience within the social service and/or mental health fields. The clinician is subject to work extended hours and weekends, and to be on-call.

  The Clinician is responsible for assessment, treatment, development and implementation of student therapeutic plans. 

   The Clinician is responsible for providing mental health assessment and counseling intervention services, as well as continually monitoring and documenting clients’ mental well-being and overall adjustment to the Unaccompanied Minors program. The Clinician’s functions are performed as part of a multi-disciplinary team and include development and implementation of client therapeutic plans, facilitating transfers, and reunification planning. All duties will be performed based on education, training and certified counseling experience within the social service and/or mental health fields. The clinician is subject to work extended hours and weekends, and to be on-call.

    The Community Engagement Specialist will guide and implement SWKEY efforts to engage the general public and community stakeholders in restoring economic vitality and improve the quality of life for the benefit of the people who work, study, and live in Cameron County. Working within the framework of the strategic plan, the Community Engagement Specialist will transform objectives related to community engagement into programmatic initiatives. The core activities of the position include partnership development and maintenance, delivering workshops and presentations, and outreach.

This position performs highly complex (senior-level) contract management work, including contract maintenance and monitoring. Work involves providing orientation and technical assistance on SWK policies and expectations to vendors. Conducts monitoring of contract performance to ensure that service or product delivery is in accordance with contract terms. Develops, implements, and monitors corrective actions and/or sanctions. Investigates and validates individual, community, and SWK staff complaints relating to contract performance. Interprets and clarifies standards, policies, and procedures to improve vendor performance. Reviews vendor billings and resolves billing rejections, problems, and/or issues.

  The Contractual Clinician  provides assessment, triage, and treatment to individuals diagnosed with mental illnesses who may also have co-occurring substance use disorders and/or chronic health conditions. Contractual Clinician may be subject to work extended hours and weekends, and to be on-call. #SWCR

    The Human Resources Generalist acts as the ‘customer-facing’ business partner to the leadership team and employee population of the assigned business unit and/or geographic area of responsibility.  This role provides expertise and direct support in the areas of employee relations, performance management, and employee training/development.  The HR Generalist II will be the primary point of contact to the assigned ‘customer’ base, from the standpoint of managing the administration of human resources policies, procedures and programs.  The number of employees this position supports could exceed 1000, depending on the seasonal and operational needs of the organization.  The HR Generalist II will leverage the HR ‘specialist’ team at Headquarters, as needed, to deliver high quality HR services, and help execute the organization’s overall HR strategy.  The HR Generalist II will be based in Phoenix, AZ with frequent travel throughout the assigned region.  This position will report directly to the Director, Employee Relations in our Austin, TX National Headquarters, or to the corresponding Regional Director, Employee Relations.

The Internal Review and Prevention (IRP) Administrator oversees ongoing compliance with the Interim Final Rule Part 411 on Standards to Prevent, Detect, and Respond to Sexual Abuse and Sexual Harassment Involving Unaccompanied Children and ORR Section 4: Preventing, Detecting, and Responding to Sexual Abuse and Sexual Harassment. The IRP Administrator is responsible for assisting the Director of Internal Review and Prevention in all areas related to department duties including the review of all Significant Incident Reports of Sexual Abuse and Sexual Harassment (SA/SIRs) for assigned programs. The IRP Administrator tracking of external investigations to ensure internal actions are taken in timely manner to resolve pending cases. Must maintain a flexible work schedule that may include evenings, weekends, and holidays and serves as a resource in the consultation process.

    The Lead Medical Coordinator (LMC) is responsible for guiding and ensuring the quality of clinical services, treatment, and/or interventions provided to Unaccompanied Minor’s (UM) in the programs in collaboration with the Regional Director of Nursing and contracted physicians. The LMC is devoted to the delivery of medical care in Southwest Key program setting with the emphasis on disease prevention and health maintenance. Additional responsibilities include ensuring compliance with State licensing, Office of Refugee Resettlement (ORR), and all policies and procedures implemented by Southwest Key Programs.  

    The Medical Coordinator is responsible for assessing, facilitating and monitoring all components of client medical services. Additional responsibilities include ensuring compliance with regulations in policy development and implementation according to State Licensing and ORR, as well as on-going program refinement based on advances in the program.

    The Medical Coordinator is responsible for assessing, facilitating and monitoring all components of client medical services. Additional responsibilities include ensuring compliance with regulations in policy development and implementation according to State Licensing and ORR, as well as on-going program refinement based on advances in the program.

    The Medical Coordinator is responsible for assessing, facilitating and monitoring all components of client medical services. Additional responsibilities include ensuring compliance with regulations in policy development and implementation according to State Licensing and ORR, as well as on-going program refinement based on advances in the program.

The Prevention of Sexual Abuse (PSA) Field Trainer is a professional leader in facilitating and/or coordinating PSA training in partnership with the Internal Review and Prevention Director, or designee. The PSA Field Trainer oversees training compliance for employees, contractors, and volunteers as required by the Interim Final Rule Part 411 on Standards to Prevent, Detect, and Respond to Sexual Abuse and Sexual Harassment involving Unaccompanied Children and ORR Section 4: Preventing, Detecting, and Responding to Sexual Abuse and Sexual Harassment. The Trainer promotes a positive climate of learning and excellence where employees are provided with the knowledge and skills needed to prevent, detect, and respond to sexual abuse and sexual harassment.

The Prevention of Sexual Abuse (PSA) Intake Specialist manages consultation calls related to abuse and neglect. The PSA Intake Specialist is responsible for screening, assessing, and categorizing calls 24 hours a day/7 days a week during their assigned on-call rotation. The PSA Intake Specialist ensures that intake calls are assessed to determine reporting requirements. Furthermore, they are responsible for ensuring that responses related to consultation calls are sent in a timely manner and are accurately tracked.

  The Southwest Key Quality Assurance Manager (QA Manager) leads and oversees the regional SWK QA department to monitor and assess eight SWK programs for AZ state licensing compliance and the programs’ ability to ensure the safety and health of program clients. The QA Manager has a strong commitment to child safety and health care, and knowledge and experience of DHS state licensing for child and behavioral health care standards. The Manager oversees a team of four QA Specialists, is the lead monitor of several sites, and works directly with program management and staff to identify issues and incidents. The Manager will facilitate enforcement and adherence to corrective action plans at the programs, as well as fill an independent and objective watch dog role focused on high-quality care for the program clients. Reporting to the Office of the CEO, the Manager will lead QA oversight of all programs and will audit, monitor, and analyze programs, case files, incidents and incident reports, and other program and client data for quality of services and care assessment as pertains to the requirements set forth by state licensing.

      The Southwest Key (SWK) Quality Assurance Specialist (QA Specialist) under the direct supervison of the Regional Quality Assurance Manager, is responsible for supporting, coordinating and implementing all aspects of Southwest Key’s quality management program. This position will act as an expert for identifying, tracking, trending and reporting key performance indicators and support program, regional and national efforts through quality and process improvement activities. This position will participate in Regional and National Committee Meetings and all Performance and Quality Improvement (PQI) initiatives as indicated by the Regional Quality Assurance Manager,  National Director of Quality Management, Vice President of Performance Quality Improvement, and/or the Executive Team ‘Cabinet’.

    The Southwest Key (SWK) Quality Assurance Specialist (QA Specialist) under the direct supervison of the Regional Quality Assurance Manager, is responsible for supporting, coordinating and implementing all aspects of Southwest Key’s quality management program. This position will act as an expert for identifying, tracking, trending and reporting key performance indicators and support program, regional and national efforts through quality and process improvement activities. This position will participate in Regional and National Committee Meetings and all Performance and Quality Improvement (PQI) initiatives as indicated by the Regional Quality Assurance Manager,  National Director of Quality Management, Vice President of Performance Quality Improvement, and/or the Executive Team ‘Cabinet’.

    The Southwest Key (SWK) Quality Assurance Specialist (QA Specialist) under the direct supervison of the Regional Quality Assurance Manager, is responsible for supporting, coordinating and implementing all aspects of Southwest Key’s quality management program. This position will act as an expert in assessing docuemantion for quality, timeliness. Against regulatory compliance standards and industry best practies. This position will act as an expert identifying, tracking, trending and reporting key performance indicators and support program, regional and national efforts through quality and process improvement activities. This position will participate in Regional and National Committee Meetings and all Performance and Quality Improvement (PQI) initiatives as indicated by the Regional Quality Assurance Manager,  National Director of Quality Management, Vice President of Performance Quality Improvement, and/or the Executive Team ‘Cabinet’.